Engineer Coordinator *26 Days A/L

Office Angels; Ashford; On-site; GBP 26,000 - 28,000; Full time

Job summary

A dynamic organization near Ashford is looking for an Engineer Coordinator to manage maintenance calls and provide excellent customer service. The ideal candidate will have scheduling experience, strong geographical knowledge of the UK, and a good telephone manner. The role offers a salary of £26,000 - £28,000 DOE and an attractive benefits package including annual leave and a supportive work environment.

Benefits

Modern offices

25 days annual leave plus a day off for your Birthday

Qualifications

• Experience scheduling engineers is essential.
• Must have excellent geographical knowledge of the UK.
• Good telephone manner is required.

Responsibilities

• Arrange all call outs and maintenance visits for 12 engineers.
• Provide customers with a competent first point of contact.
• Ensure customers are informed of service progress.

Skills

Experience scheduling engineers

Excellent geographical knowledge of the UK

Excellent telephone manner

Competent IT user – MS Office and Sage 50 desirable

Job description

Overview

Are you an organised and customer‑oriented individual looking for a new opportunity? Our client, a dynamic organisation located near Ashford, is seeking an Engineer Coordinator to join their team. With modern offices and an attractive benefits package, this company offers an exciting work environment where you can thrive!

Location & Working Hours

Location: Near Ashford (your own transport required). Hours: Monday‑Friday, 8:30am‑5pm.

Benefits

• Modern offices
• 25 days annual leave plus a day off for your Birthday

Salary

£26,000 - £28,000 DOE.

Key Responsibilities

• Arrange all call outs and maintenance visits for 12 engineers across the UK.
• Provide customers with a competent and accessible first point of contact.
• Ensure customers are kept informed of service progress.
• Provide RAMS.
• Work with client portals and complete client forms e.g. PQQs.
• Liaise with technical support in relation to faults to determine if the fault can be rectified over the phone or if an engineer is required.
• Liaise with engineers on day‑to‑day job progress to ensure all visits are being met.
• Pass invoice requests to accounts.
• Report at weekly service meetings.
• Provide holiday cover for Service and Stock Co‑ordinator.
• Ad‑hoc project work as required.
• Use company systems as required (Accounts and Project Management).

Qualifications

• Experience scheduling engineers.
• Excellent geographical knowledge of the UK.
• Excellent telephone manner.
• Competent IT user – experience of MS Office and Sage 50 desirable.

Application Process

If you have the above skills and experience, please apply. Alternatively, if you know someone suitable, share the details. If you successfully refer a friend for the role, you will receive a £100 voucher of your choice (terms apply).

Equal Opportunities

Office Angels is an equal‑opportunities employer who values diversity. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will support you.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.