Engineer Admin

ACTIVATE GROUP LIMITED; Peterborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management company in the UK seeks an Engineer Admin to support the engineering team. You will manage administrative tasks, ensure effective communication with stakeholders, and assist with claims handling. The ideal candidate will have strong Microsoft skills and a deep understanding of motor claims handling. This role offers opportunities for career development and a supportive work culture, with a focus on health and wellbeing.

Benefits

33 days holiday (including bank holidays)

Personal health cash plan

Enhanced parental leave pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise

Qualifications

• Ability to communicate effectively to a range of stakeholders.
• Previous experience in administration role related to engineering or claims handling.
• Excellent organizational skills with attention to detail.

Responsibilities

• Identify priorities in resourcing jobs for the engineering team.
• Ensure awareness of ongoing jobs within the department.
• Negotiate and settle total loss claims.

Skills

Excellent Microsoft Skills

Ability to work collaboratively

Ability to prioritize own workload

Use initiative for customer journey

Effective communication skills

In-depth understanding of Motor Claims Handling

Job description

Job title: Engineer Admin

Department: Engineering

Location: Home based, some travel to Peterborough or Halifax

Hours: 37.5 hours per week , FTC covering maternity leave

Salary: From £25,000

We’re looking for an Engineer Admin to be part of our success story.

List in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. Great career development opportunities – grow with us.

About the role

Work collaboratively with the wider Engineering team, repairers, and customers to ensure that all administration tasks are completed for the engineering function.

Key responsibilities

• Identify priorities in resourcing of jobs ensuring these are allocated between the engineering team, efficiently and correctly.
• Be proactive in ensuring awareness of current departmental ongoing jobs.
• Use our internal system to ensure all active work jobs are on the correct step.
• Negotiate and settle total loss claims.
• Liaise with repairers and customers with ongoing jobs and queries.
• Support in the management of shared email inbox’s.
• Work with other areas of the business to ensure the needs of the customer are met or exceeded.
• Produce accurate and timely reports for the engineering function.
• Take responsibility of your own workload using our internal systems to ensure a variety of administration tasks are completed accurately and within a timely manner.
• Support the wider team to achieving departmental targets

Skills and experience

• Excellent Microsoft Skills
• Ability to work collaboratively with a range of business areas
• Ability to take ownership of own workload and prioritise accordingly
• Use initiative to support the wider team ensuring the smooth running of the customer journey
• Ability to communicate effectively to a range of stakeholders
• An in depth understanding of Motor Claims Handling is essential

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose

Make someone's bad day better

Values

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.