Engagement Officer (Pensions Team)

Church of England; City Of London; Remote; GBP 50,000 - 55,000; Full time

Job summary

An esteemed faith-based organization in the UK is seeking an Engagement Officer to shape member engagement within pensions. Responsibilities include designing communication plans, managing online presence, and using data to enhance strategies. Ideal candidates will have a robust understanding of pension schemes and possess excellent writing skills. A competitive salary of £50,000 to £55,000 along with various benefits is offered for this permanent position.

Benefits

25 days annual leave

Flexible working arrangements

Medicash health plan

Employee Assistance Programme

Access to Civil Service Sports & Social Club

Qualifications

• Proven background in pension scheme administration and stakeholder engagement.
• Deep understanding of UK occupational pension schemes and auto-enrolment.
• Strong writing skills to translate technical details into member-friendly content.

Responsibilities

• Craft tailored, regulatory-compliant communications for members and employers.
• Lead and maintain our online pensions presence.
• Analyse member data and feedback to improve engagement strategy.

Skills

Pension scheme administration

Stakeholder engagement

Strong writing skills

Project management

Data analysis

Job description

Summary

Do you have experience within pensions? Could you be our Engagement Officer here at the National Church Institutions?

This is a unique opportunity to shape the future of member engagement in pensions. You'll design and deliver engagement plans that inform, support, and inspire members and employers – starting with our new pension scheme and expanding across our broader communications.

About the team

Serving more than 44,000 members across 700 Church organisations, the Church of England Pensions Board is both a regulated pension fund and registered charity. We steward £3.4bn in pension savings through ethical and responsible investment, supporting a just and sustainable world. Our work includes managing retirement housing for 2,500 retired clergy and delivering services that empower members to plan confidently for their financial future.

As we approach our centenary, we're embarking on bold initiatives – including the launch of a new Collective Defined Contribution pension scheme – and we're looking for an Engagement Officer to help bring these ideas to life.

Your Key Responsibilities

• Craft tailored, regulatory-compliant communications for members and employers
• Optimise content for clarity and simplicity across digital channels
• Lead and maintain our online pensions presence, including portal and website
• Present at pre-retirement seminars and stakeholder events
• Analyse member data and feedback to improve engagement strategy
• Collaborate on cross‑functional campaigns, including housing and pension intersections
• Drive innovation in digital communications with a focus on inclusion and accessibility
• Support change projects, crafting narratives that inform and inspire

Key role requirements

• This is a home‑based role, with occasional travel when required.
• This is a permanent role.

About You

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under‑represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.

You will need to be/have:

• Proven background in pension scheme administration and stakeholder engagement
• Deep understanding of UK occupational pension schemes, auto‑enrolment, and State pensions
• Strong writing skills with the ability to translate technical detail into member‑friendly content
• Excellent project management and communication strategy experience
• Organised, numerate, and confident in data analysis and presentation

Please refer to the Job Description for more information about the role and person specification.

What we offer

Your Salary

• A market rate salary of £50,000 – £55,000 per annum, plus age‑related pension contributions between 8‑15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro‑rated if working part‑time).
• We welcome all flexible working arrangement requests. This is looked at in a case‑by‑case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work‑life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme
• Access to the Department of Education Restaurant and Westminster Abbey with a plus‑one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

ABOUT NATIONAL CHURCH INSTITUTIONS

The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation – a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background. Living out our values in all that we do, we:

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you.

Please note: You must have the right to work in the UK to be considered for the role.