Engagement Officer

Local Government & Social Care Ombudsman; Coventry; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A public service organization in Coventry seeks an Engagement Specialist to enhance communication with local authorities. The role involves leading engagement activities, creating content across channels, and leveraging data for effectiveness. Ideal candidates will have a level 5 qualification in communications or equivalent experience. The organization offers a hybrid working model, annual leave, and a supportive culture. Applications are encouraged from under-represented groups.

Benefits

Hybrid working arrangement

23 days annual leave plus bank holidays

Local Government Pension Scheme

Flexi-time working arrangement

Qualifications

• Professional experience of engagement and communication techniques across multiple channels.
• Experience engaging with organisational staff and political representatives.
• Skilled at using data to drive activity and evaluate impact.

Responsibilities

• Leading engagement activities, delivering training and presentations.
• Creating content for multiple channels including social media.
• Using data to target work effectively.

Skills

Engagement and communication techniques

Data-driven activity

Presentation skills

Education

Communications, PR or engagement qualification (level 5 or above)

Training qualification or relevant experience

Job description

About the role

This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading an increasing a range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact.

What you’ll do

Working alongside our External Training & Relationship Manager you will work directly with staff at all levels – including senior managers and political representatives – in organisations we oversee. You'll help them comply with our Complaint Handling Code, improve their complaint handling capabilities, and develop new channels of engagement to support better outcomes for the public.

Your responsibilities will include:

• Leading engagement activities, delivering training and presentations
• Creating content for multiple channels including social media
• Using data to target your work effectively
• Helping to develop and deliver our engagement with the private social care sector

You’ll be confident presenting to a range of audiences, able to build rapport quickly, and skilled at adapting your communication style to different audiences.

What we’re looking for

You’ll be someone who:

• Has professional experience of engagement and communication techniques across multiple channels
• Can demonstrate experience of engaging with organisational staff at all levels and political representatives
• Is skilled at using data to drive your activity and evaluate impact
• Has a communications, PR or engagement qualification (level 5 or above) or equivalent experience
• Has a training qualification or relevant experience delivering presentations to professional audiences
• Understands how local authorities and social care providers operate (desirable)

You’ll work within our Policy and Communications team, collaborating with colleagues across LGSCO to deliver demonstrable impact and results.

What we offer

• Hybrid working arrangement – work mostly from home with occasional office attendance (allocated to Coventry or York office)
• 23 days annual leave plus bank holidays and 3 additional days at Christmas (rising with service)
• Local Government Pension Scheme
• Flexi-time working arrangement
• Supportive, inclusive culture with staff-led network groups

Further information about the LGSCO is on the website www.lgo.org.uk.

The Role

Further information including the job description, person specification and details of how to apply are available at http://www.lgo.org.uk/jobs/vacancies.

We particularly encourage applications from Black, Asian and other Minority Ethnic groups who are currently under-represented within our organisation.

Selection Process

Closing date

9am Monday 12 January 2026

Interviews via MS Teams: to be advised

For questions, please contact: [e-mail]