Engagement Officer

SCS Railways; Acton; Vor Ort; GBP 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Excellent benefits package

Zusammenfassung

SCS Railways in London is seeking an Engagement Officer to support the project's engagement and communications strategy, engaging residents, councils, schools, community groups and key forums. You will help plan and run meetings, events and written communications to manage community impacts and stakeholder relations.

The role is site-based in North Acton for a minimum of 3 days per week and may require attendance at after-hours events. Opportunities exist within the Consents & Engagement team.

Qualifikationen

• A credible communicator and relationship manager.
• Experience in dealing with challenging situations and a variety of stakeholders using excellent interpersonal skills.
• Ability to write to a high standard with attention to detail, pulling critical information from available data.
• Proven ability to work under pressure and to tight deadlines both independently and as part of a cross-functional team.
• Technologically competent in MS Word, Excel, PowerPoint and Customer Relationship Management (CRM) systems.

Aufgaben

• Assist with the planning of public engagement events and activities both in person and virtual, contributing to the preparation and facilitation of workshops, briefings, presentations and attending forums
• Produce written communications materials to a high standard and tight deadlines in line with the project programme
• Communicate confidently with internal and external stakeholders in various forums, formats, and channels.
• Develop relationships with the community and key stakeholders.
• Respond to complaints and enquiries within agreed Service Level Agreement timescales to a high standard.
• Assist with the delivery of the project's Community Investment and Legacy programme.
• Work collaboratively with the Skills Education and Employment team and the Community and Social Investment Manager and Enabling Functions team as required.
• Maintain up to date record of engagement activities and/or consents using specified data management system.
• Support the Project's compliance with the Undertakings and Assurances
• Work collaboratively with the delivery units and supply chain to minimise effects 0n stakeholders and communities, identifying potentially sensitive situations, reporting them appropriately within the project and client's teams.

Kenntnisse

Excellent interpersonal skills

Relationship management

Conflict handling

High-standard writing

Working under pressure

Able to communicate with diverse Stake

Tools

MS Word / Excel / PowerPoint / CRM

Jobbeschreibung

There are three local Consents and Engagement Delivery Units (DUs) each with its own Consents and Engagement delivery team. They work collaboratively with other teams and the SCS-wide Consents and Engagement function which provides support through project-wide processes, procedures and information sharing. The Engagement Officer role is based in one of the local DU teams and reports into an Engagement Manager. The Engagement Officer supports the project's engagement and communications strategy, assisting in developing and executing plans for engaging stakeholders including residents, council officers, schools, community groups and key engagement forums to deliver the works. As part of the Consents & Engagement team the Engagement Officer will:

• be a considerate neighbour in the community by helping the delivery team understand and plan for the community impacts of work, supporting reputation management of the project, the organisation and the Client.
• manage and respond to complaints and enquiries within stipulated time frames
• ensure the client, stakeholder groups and the local community have advance notice of SCS works and engagement in accordance with the HS2 Act and best practice
• support the delivery team to plan and deliver the works on time, with client, stakeholder and community awareness and in accordance with approved consents and project commitments.

The post will require an organised and resilient individual with well-developed communication skills who is comfortable dealing with conflict and complex content. Engagement includes face-to-face and virtual meetings, workshops, presentations, door-knocking, letterbox drops, written communications, events and phone calls. Working arrangements: This role will be site-based in North Acton for a minimum of 3 days/week and at times will require attendance at community/stakeholder events after usual office hours.

Role Responsibility

• Assist with the planning of public engagement events and activities both in person and virtual, contributing to the preparation and facilitation of workshops, briefings, presentations and attending forums
• Produce written communications materials to a high standard and tight deadlines in line with the project programme
• Communicate confidently with internal and external stakeholders in various forums, formats, and channels.
• Develop relationships with the community and key stakeholders.
• Respond to complaints and enquiries within agreed Service Level Agreement timescales to a high standard.
• Assist with the delivery of the project's Community Investment and Legacy programme.
• Work collaboratively with the Skills Education and Employment team and the Community and Social Investment Manager and Enabling Functions team as required.
• Maintain up to date record of engagement activities and/or consents using specified data management system.
• Support the Project's compliance with the Undertakings and Assurances
• Work collaboratively with the delivery units and supply chain to minimise effects 0n stakeholders and communities, identifying potentially sensitive situations, reporting them appropriately within the project and client's teams.

Understand the Client and Joint Venture Partners' Environment and Sustainability Policies, Processes and statutory requirements as they affect the company's operations and ensure that the requirements, as applicable within their discipline, are implemented on the project.

You'll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join one of our networks for women, military or LGBT+ staff, and participate in cultural and social events with the local community (e.g. as a STEM ambassador). Your personal and professional development is important to us. We welcome a discussion about how we can support you with further study, or professional membership or attainment for example. HS2 - working with Skanska, Costain and STRABAG, closely monitors job applications, to ensure an inclusive recruitment process. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity form as part of their application so we are able to monitor and improve our approach to diversity. Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data Protection Act 1998) and will be reported to HS2. It is an SCSJV requirement that all employees, Design House, and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use, OHSAS 18001:2017 Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture 's operations and ensure that the requirements, as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos, and develops a wider awareness of quality, environmental issues and demonstrates commitment to achieve continual improvement and Zero tolerance.

Required qualifications, skills, behaviours and attributes

• A credible communicator and relationship manager
• Experience in dealing with challenging situations and a variety of stakeholders using excellent interpersonal skills
• Ability to write to a high standard with attention to detail, pulling critical information from available data.
• Proven ability to work under pressure and to tight deadlines both independently and as part of a cross-functional team.
• Technologically competent in MS Word, Excel, PowerPoint and Customer Relationship Management (CRM) systems

Desirable

• Experience of the construction/infrastructure industry
• Credible communicator / presenter with groups of people
• Familiarity with Freedom of Information, GDPR and Data Protection requirements, A physical or mental impairment, which has a substantial and long-term effect (over 12 months) adverse effect on your ability to carry out normal day-to-day activities
• Demonstrated in your application and pre-interview stage that you meet the minimum job criteria and person specification for the role

The role will work on the HS2 project. HS2 is the UK's new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UK's 10 biggest cities with fast, reliable and frequent high speed services

The Skanska | Costain | STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the construction of site compounds.

Salary Competitive salary with excellent benefits package