Engagement Manager (UK/Israel)

ActiveFence; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading security and safety solutions provider is seeking an Engagement Manager to act as the primary point of contact for enterprise clients. Responsibilities include building strong relationships, monitoring customer health, and ensuring timely responses to client needs. Ideal candidates will possess over 3 years of experience in customer-facing roles, especially in Trust & Safety industries, and demonstrate exceptional communication and problem-solving skills. This full-time role is based in the UK, offering opportunities for growth in a dynamic field.

Benefits

Professional development opportunities

Supportive, mission-driven team

Qualifications

• 3+ years in a customer-facing role, ideally in Trust & Safety or similar.
• Exceptional interpersonal and communication skills.
• Sharp, detail-oriented, and capable of navigating challenges.

Responsibilities

• Act as primary contact for day-to-day client needs.
• Build trust-based relationships with enterprise customers.
• Monitor customer health and satisfaction.

Skills

Interpersonal skills

Communication skills

Problem-solving

Adaptability

Team collaboration

Job description

Engagement Manager (UK/Israel)

• Sales
• UK
• Intermediate
• Full-time

Description

What You’ll Do

• Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
• Build and nurture strong, trust-based relationships with enterprise customers.
• Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
• Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
• Collaborate across departments to deliver exceptional customer outcomes.
• Raise and elevate potential risks, ensuring swift resolution and customer retention.
• Continuously identify ways to add value and improve the customer experience.

Why Join Us?

• Work with some of the biggest names in tech to address critical Trust & Safety challenges.
• Be part of a supportive, mission-driven team that values integrity and innovation.
• Enjoy opportunities for growth and professional development in a cutting‑edge field.

Requirements

What We’re Looking For

• Experience: 3+ years in a customer‑facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus.
• People Skills: Exceptional interpersonal and communication skills with a no‑ego, collaborative approach.
• Problem‑Solving: Sharp, detail‑oriented, and capable of navigating complex challenges.
• Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
• Team Player: Proven ability to work cross‑functionally and across multiple stakeholders.

About ActiveFence

ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day.

As a trusted ally to major technology firms and Fortune 500 brands that build user‑generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low‑latency Real‑Time Guardrails and a continuous Red Teaming program that pressure‑tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful‑content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.