Engagement Manager

DMC Healthcare; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading independent healthcare provider in the UK is seeking a proactive Engagement Manager to enhance engagement across the provider network and operational teams. The role involves client relationship management, ensuring smooth service delivery, and overseeing operational workflows. Ideal candidates will have experience in account management, strong communication skills, and a background in healthcare. Benefits include annual leave, NHS discounts, and opportunities for career development.

Benefits

25 days of annual leave plus bank holidays

NHS Staff Discount Scheme access

Career development pathways

Collaborative culture across teams

Impact on patient care and NHS capacity

Qualifications

• Proven experience in account management or service delivery.
• Confident communicator, engaging with clinical and operational stakeholders.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong problem-solving mindset and attention to detail.
• Background in healthcare, radiology, or diagnostic services is essential.

Responsibilities

• Act as point of contact for NHS and private sector clients.
• Manage daily operational workflows and turnaround times.
• Prepare client KPI reports and identify workflow improvements.
• Ensure compliance with internal and external quality standards.

Skills

Account management or service delivery

Confident communication

Organizational skills

Problem-solving mindset

Proficiency with Microsoft Office

Background in healthcare, radiology, or diagnostic services

Familiarity with PACS and teleradiology platforms

Experience with NHS clients

Service-level agreements knowledge

Education

Bachelor’s degree or equivalent experience

Job description

Description

We are seeking a proactive, people-focused, and operationally strong Engagement Manager to oversee and enhance engagement across our provider network, NHS / private sector clients, and wider operational teams. This role blends provider engagement, client relationship management, and operational oversight, ensuring that reporting services run smoothly and efficiently.

You will be responsible for building trusted relationships with reporters and clients, managing daily operational workflows, overseeing turnaround times, and ensuring compliance with internal and external quality standards.

Key Responsibilities

Client and Reporter Engagement

• Act as day-to-day contact for NHS / private sector clients and reporter network
• Communicate work allocation updates, urgent reporting needs, and service expectations clearly and promptly
• Create, maintain, and proactively manage the radiologist rota to ensure adequate coverage for all clients and modalities
• Ensure client feedback is captured, communicated, and actioned

Operational Oversight

• Monitor live service performance, ensuring reporting turnaround times (TATs) are consistently met
• Oversee distribution of studies based on skill mix, capacity, and client requirements to ensure timely allocation
• Prepare and maintain client KPI reports and data dashboards
• Identify opportunities for workflow improvements, efficiency gains, or enhancements to provider experience

Skills, Knowledge and Expertise

• Proven experience in account management or service delivery
• Confident communicator, able to engage with clinical and operational stakeholdersExcellent organisational skills with the ability to juggle multiple accounts and priorities
• Strong problem-solving mindset with an eye for detail and service quality
• Proficiency with Microsoft Office
• Background in healthcare, radiology, or diagnostic services
• Familiarity with PACS, teleradiology platforms, or imaging workflows
• Experience working with NHS clients and service-level agreements
• Bachelor’s degree or equivalent experience

Benefits

• 25 days of annual leave (plus bank holidays), increasing with service
• NHS Staff Discount Scheme access
• Career development and progression pathways
• An inclusive and collaborative culture across clinical, tech, and admin teams
• A role where your work directly impacts patient care and NHS capacity

DMC Healthcare is a leading independent provider of primary care, consultant-led dermatology, radiology reporting, in-sourced routine endoscopy services and MSK community services to the NHS.

We believe that everyone should have the opportunity to achieve healthier outcomes.

Firmly rooted in the NHS and dedicated to excellent patient care for nearly 55 years, DMC Healthcare currently works with 30+ NHS organisations and other partners, treating over 100,000 patients each year.

With NHS waiting list pressures, workforce shortages and unprecedented demand, we want to help. We support capacity deficits with a firm eye on quality and robust clinical governance.

Find out more: https://dmchealthcare.co.uk