Engagement Manager

LexisNexis; Exeter; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading legal analytics company in the United Kingdom seeks an Engagement Manager to guide customers through product integration and build strong relationships. The ideal candidate has experience in the legal or tax sectors and excels in communication and project management. This role offers flexible work hours and a comprehensive benefits package, prioritizing employee wellbeing and professional development.

Benefits

Generous holiday allowance

Health screening

Wellbeing programs

Access to learning and development resources

Qualifications

• Experience in the legal or tax sector, or transferable skills.
• Strong communication and influencing skills.
• Excellent organizational and time-management skills.

Responsibilities

• Collaborate with account managers to identify opportunities.
• Build strong relationships with customer stakeholders.
• Support customers through change by integrating our products.

Skills

Communication

Relationship building

Organizational skills

Problem-solving

Job description

Are you data-driven and customer-centric?

Do you enjoy building solid relationships, to understand customer's needs & find solutions?

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritises using the best model from today’s top model creators for each individual legal use case.

About the team

Our Customer Engagement and Pre-Sales team is looking for an Engagement Manager to guide customers through a change journey as they look to evaluate and embed our legal or tax products into the way they work, helping to establish value while understanding their users’ wants and needs.

This successful Customer Engagement and Pre-Sales team are proven high performers who partner with teams to help them make informed choices about their content and solution needs.

About the Role

Our Engagement Managers become a key partner for the customers they work with, building effective relationships and a deep understanding of their needs. Leveraging a well-established framework, our Engagements Managers run short and long terms projects with our customers to assess needs and help with the transition process to a new product, the focus being on our core Research and Guidance platforms and our market-leading Lexis+ AI and Tolley+ AI.

Key Responsibilities

• Collaborate with account managers to identify and develop opportunities that deliver value for customers.
• Build strong relationships with customer stakeholders to understand their needs and demonstrate solutions effectively.
• Support customers through change by helping them integrate our products into their workflows.
• Gather and share customer feedback to inform product improvements.

Requirements

• Experience in the legal or tax sector, or transferable skills that can be applied in this context.
• Ability to build trust and maintain long-term partnerships across different levels of an organization.
• Strong communication and influencing skills to engage customers and promote positive change.
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Comfortable working independently and collaboratively in a fast-paced, goal-oriented environment.
• A proactive mindset and willingness to help customers discover how technology can improve efficiency and outcomes.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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