Engagement Manager

RELX Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global information analytics provider is seeking an Engagement Manager in London to guide customers in integrating legal or tax products into their workflows. The role involves building strong customer relationships and managing projects that assess needs and drive product adoption. Ideal candidates will possess strong communication skills and experience in the legal or tax sectors. This position offers flexible work hours and a comprehensive benefits package including health screening, flexible holidays, and professional development opportunities.

Benefits

Flexible working hours

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programmes

Qualifications

• Experience in the legal or tax sector or transferable relevant skills.
• Ability to build and maintain long-term partnerships.
• Strong influencing skills to engage customers.

Responsibilities

• Collaborate with account managers to deliver customer value.
• Build relationships with customer stakeholders to assess needs.
• Support customers through product integration.

Skills

Relationship building

Strong communication

Organizational skills

Project management

Job description

Role Overview

Our Customer Engagement and Pre‑Sales team is looking for an Engagement Manager to guide customers through a change journey as they look to evaluate and embed our legal or tax products into the way they work, helping to establish value while understanding their users' wants and needs. The successful Engagement Managers become key partners for the customers they work with, building effective relationships and a deep understanding of their needs. Leveraging a well‑established framework, our Engagement Managers run short and long‑term projects with our customers to assess needs and help with the transition process to a new product, focusing on our core Research and Guidance platforms and our market‑leading Lexis+ AI and Tolley+ AI.

Responsibilities

• Collaborate with account managers to identify and develop opportunities that deliver value for customers.
• Build strong relationships with customer stakeholders to understand their needs and demonstrate solutions effectively.
• Support customers through change by helping them integrate our products into their workflows.
• Gather and share customer feedback to inform product improvements.

Qualifications

• Experience in the legal or tax sector, or transferable skills that can be applied in this context.
• Ability to build trust and maintain long‑term partnerships across different levels of an organization.
• Strong communication and influencing skills to engage customers and promote positive change.
• Excellent organizational and time‑management skills, with the ability to manage multiple projects simultaneously.
• Comfortable working independently and collaboratively in a fast‑paced, goal‑oriented environment.
• A proactive mindset and willingness to help customers discover how technology can improve efficiency and outcomes.

Work Flexibility

Work in a way that works for you.

About LexisNexis Legal & Professional

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information‑based analytics and decision tools for professional and business customers. Our company has been a long‑time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi‑model approach that prioritises using the best model from today's top model creators for each individual legal use case. LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We promote a healthy work/life balance across the organisation and offer numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to help you meet your immediate responsibilities and your long‑term goals.

Benefits

• Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
• Generous holiday allowance with the option to buy additional days.
• Health screening, eye‑care vouchers and private medical benefits.
• Wellbeing programmes.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel season ticket loan.
• Electric Vehicle Scheme.
• Optional dental insurance.
• Maternity, paternity and shared parental leave.
• Employee Assistance Programme.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts scheme via Perks at Work.