Engagement Manager

Lexis Nexis; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global risk management firm is seeking an Engagement Manager to enhance customer value through effective risk assessment solutions. The role involves working closely with account managers to analyze customer performance, optimize risk strategies, and foster collaborative problem-solving. Ideal candidates will possess skills in SQL and Python, along with strong analytical and communication abilities. The position offers a generous benefits package and opportunities for personal growth.

Benefits

Generous holiday allowance

Health screening

Competitive pension scheme

Access to learning resources

Qualifications

• Proficient with languages such as SQL, Python.
• Interest in fraud analysis for real-life scenarios.
• Good oral and written communication skills in English.

Responsibilities

• Supporting business reviews for key accounts.
• Conducting proactive monitoring and analysis.
• Improving fraud detection performance.

Skills

SQL

Python

Data analysis

Research skills

Communication skills

Job description

Engagement Manager - 1 year FTC London, Poland, Germany, Spain, or France.

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at risk.lexisnexis.com.

About our Team

You’ll work within a collaborative and supportive environment to grow your personal and problem-solving skills and help deliver solutions that will go head-to-head against some of the most motivated attackers in the world to protect billions in revenue.

About the Role

You will work in collaboration with our customers and account managers to maximise the value delivered by the worlds largest email based risk assessment solution. Your results will lead to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability.

This is achieved through a range of activities. This includes proactive analysis of accounts to identify improvements, optimising the risk assessment to more accurately detect high risk transactions and providing thought leadership to customers during business reviews.

We are looking for individuals with a proactive and analytical approach to problem solving, good consulting mindset and an interest to bring value to our customers. In the role you’ll experience how to leverage real-time digital identity intelligence, analysing millions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce.

Responsibilities

• Supporting business reviews for key accounts through creation and presentation of analytical insights relating to customers deployment.
• Conducting proactive monitoring and analysis to ensure key customers solution performance is maintained and improved.
• Performing targeted rule adjustments to help our customers address emerging risks.
• Developing an action plan for key customers which improves their maturity on the solution. Providing business support through fraud analysis and research.
• Conducting routine fraud review verification and ensuring corrections/clarifications are made in a timely manner.
• Improving fraud detection performance by optimizing the false positive/fraud capture rate. Utilize various data workflow management and analysis tools.

Requirements

• Demonstrate proficiency with languages such as SQL, Python, etc. and various data types and formats including, but not limited to XML, flat files, delimited, etc.
• Demonstrate proficiency with data analysis tools and processes.
• Interest in working together with varied areas within the company and customers.
• Show ability and desire to learn new processes, tools, and technologies.
• Demonstrate good research skills and interest in fraud analysis for real-life scenarios.
• Demonstrate good oral and written communication skills in English. Other languages ideal.
• Have a highly proactive nature and be well organized and able to prioritise time.

Working for you

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Wellbeing programmes.
• Life Assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel season ticket loan.
• Electric Vehicle Scheme.
• Optional Dental Insurance.
• Maternity, paternity and shared parental leave.
• Employee Assistance Programme.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discount scheme via Perks at Work.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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