Engagement Delivery Manager - Cloud Service Provider

Testing Site - JPMC; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

JPMorgan Chase is seeking a Third Party Oversight Delivery Manager in London to lead supplier engagements under JPMC policies and oversight standards, focusing on risk and performance monitoring, compliance, and documentation.

In this Lead Technical Program Manager capacity within Infrastructure Platforms' Cloud Foundations Strategic Delivery, you will drive complex technology projects, manage stakeholders, and ensure timely delivery while navigating ambiguity.

Qualifications

• 5+ years in third party oversight, vendor management, or related field.
• Proven ability to execute operational management and change readiness activities.
• Strong cross-functional collaboration and regulatory/compliance expertise.
• Excellent problem solving and attention to detail.
• Clear, effective communication and adaptability in a dynamic environment.

Responsibilities

• Execute requirements of the JPMC Global Supplier Management Policy and Third-Party Oversight Standards for the engagement.
• Monitor, manage and escalate supplier risks, performance, contracts, and compliance issues; produce quarterly scorecards and reviews.
• Support materiality assessments, governance forums, regulatory notifications and audit/regulatory asks.
• Maintain and regularly review JPMC exit strategies.
• Collaborate with Legal and Sourcing on country addendums, annexes, extensions and related issues.
• Coordinate with Technology Risk & Controls, SRE, Location Governance and TPO teams.
• Maintain documentation supporting TPO Delivery Manager activities on engagements.
• Keep supplier engagement information up to date in JPMC vendor tools.
• Liaise with stakeholders to manage timelines and dependencies, escalating blockers as needed.

Skills

Vendor management

Third party oversight

Supplier management

Compliance

Stakeholder management

Risk monitoring

Contract terms understanding

Communication

Problem solving

Job description

Third Party Oversight Delivery Manager, managing and overseeing supplier engagements in accordance with JPMC Policies and Third-Party Oversight Standards, including risk and performance monitoring, compliance with contract and regulatory requirements, coordination with internal stakeholders, maintenance of documentation and exit strategies, and ensuring up-to-date engagement information throughout the lifecycle.

As a Lead Technical Program Manager in theInfrastructure Platforms’ Cloud Foundations Strategic Delivery team, you will assist in the successful delivery of complex technology projects and programs that will help reach business goals across the firm. Your strong problem-solving skills and attention to detail will enable you to navigate through ambiguity and change, ensuring that supplier engagements remain aligned to JPMC policies and standards.With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. This is a dynamic role and we’re looking for someone ready to take on that challenge.

Job responsibilities

• Execution of requirements set forth in the JPMC Global Supplier Management Policy and Third-Party Oversight Standards for the engagement
• Monitoring, management and escalation of supplier risks, controls, performance, complaints, compliance with contract terms (e.g. minimum control requirements, supplier Code of Conduct, supplier reporting obligations) and other areas of concern such as key personnel changes, changing laws, regulations or economic conditions. Production of quarterly scorecards and facilitation of quarterly business reviews.
• Fulfilment of local and regulatory requirements during supplier engagement lifecycles, including support of materiality assessments, governance forums, regulatory and outsourcing notifications, and audit/regulatory asks.
• Regular review and maintenance of JPMC exit strategies
• Partnering with JPMC Legal and Sourcing to enable country addendums, annexes, contract extensions etc. and to effectively discuss issues requiring legal or sourcing attention
• Partnering with other functions, including Technology Risk & Controls, Site Reliability Engineering (SRE) Teams, Location Governance and Third Party Oversight Team
• Maintain documentation supporting the TPO Delivery Manager activities performed on supplier engagements
• Ensure that supplier engagement information is kept up to date in JPMC’s vendor tools
• Effectively manages timelines and dependencies while monitoring blockers and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in third party oversight, vendor management or relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Abilityto foster effective cross-functional collaboration, build strong partnerships, demonstrate expertise in vendor management and compliance
• Exhibit strong problem solving, tenacity and attention to detail
• Strong communication skills, with the ability to convey information clearly and effectively
• Ability to adapt to changing priorities and manage multiple tasks in a dynamic environment

Preferred qualifications, capabilities, and skills

• Demonstrated ability to understand Amazon Web Services (AWS), Microsoft Azure (Azure) and / or Google Cloud Platform (GCP) at a high level, including familiarity with core AWS/Azure/GCPservices and their primary functions
• Experience with the global regulatory landscape for cloud
• Previous experience with regulatory roll out and/or approval activities
• Show commitment to continuous learning and skill improvement