Engagement Coordinator, Connect to Work

Palladium; Reading; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading global impact organization is hiring an Engagement Advisor to manage and support customer engagement in Berkshire. This role involves coordinating with various stakeholders, handling customer inquiries, and maintaining accurate records. Ideal candidates will have a customer service background, strong organizational skills, and be proficient in IT. The position offers a hybrid working model with flexibility in travel within Berkshire. Join a mission-driven team focused on creating positive social impact.

Qualifications

• Fluent English, spoken and written.
• Experience of working in a customer focused role or environment.
• Detail-oriented with strong organisational skills.

Responsibilities

• Manage and support Customer Engagement at each stage of the journey.
• Answer questions from customers and stakeholders via calls and emails.
• Maintain clear and auditable records on the Case Management System.

Skills

Fluent English

Customer service experience

Organizational skills

IT proficiency

Tools

Microsoft Office

Excel

Job description

A leading global impact organization is hiring an Engagement Advisor to manage and support customer engagement in Berkshire. This role involves coordinating with various stakeholders, handling customer inquiries, and maintaining accurate records. Ideal candidates will have a customer service background, strong organizational skills, and be proficient in IT. The position offers a hybrid working model with flexibility in travel within Berkshire. Join a mission-driven team focused on creating positive social impact.