Engagement and Co-Production Practitioner

Royal Greenwich; Greater London; On-site; GBP 46,000 - 49,000; Full time

Job summary

Royal Greenwich seeks an Engagement and Co-Production Practitioner to strengthen how we listen to children, young people and families and to translate feedback into service improvements. You will lead service user voice groups and work with teams to embed meaningful participation across Children’s Services.

You will develop accessible engagement approaches, ensuring diverse voices are heard and reflected in decisions, with a focus on turning experiences into action and outcomes for families.

Qualifications

• Experience of facilitating groups, engagement activities or workshops.

Responsibilities

• Coordinate and facilitate service user voice groups with children, young people, parents and carers.
• Translate feedback into actionable service improvements and report back 'you said, we did'.
• Work with teams across Children’s Services to embed participation in service design.
• Analyze feedback themes and present insights to colleagues.
• Support service improvement and transformation using lived experience.

Skills

Facilitation

Engagement activities

Co-production

Qualitative analysis

Stakeholder relationships

Job description

Job IntroductionCo-Design and Engagement PractitionerChildren’s Services is committed to ensuring that the voices and experiences of children, young people and families are at the heart of how we design, deliver and improve our services.We are looking for an enthusiastic and skilled Engagement and Co-Production Practitioner to help us strengthen the way we listen to, engage with and work alongside children and families.This is an exciting opportunity for someone who is passionate about participation and co-production and who can build trusted relationships with children, young people, parents and carers from a wide range of backgrounds and experiences.You will oversee and support our service user voice groups, creating meaningful opportunities for children and families to share their experiences, identify what matters to them and influence the development of services. You will also work directly with teams across Children’s Services to ensure that feedback is translated into action and that we can clearly demonstrate the difference participation and co-production are making.About the roleAs an Engagement and Co-Production Practitioner, you will support the development of a strong and consistent approach to engagement, participation and co-production across Children’s Services.You will coordinate and facilitate service user voice groups, working directly with children, young people, parents and carers to ensure they have meaningful opportunities to influence the services and support they receive.You will develop accessible and inclusive ways for people to participate, recognising that different children and families will want to engage in different ways. You will have a particular focus on ensuring we hear from people whose voices may otherwise be less well represented.Working closely with practitioners, managers and partners, you will help services to involve children and families in the design, development and improvement of services, ensuring engagement is meaningful and that people can see how their views have influenced decisions.You will gather and analyse feedback from engagement activity, identifying key themes and insights and presenting these in ways that help colleagues understand the experiences of children and families. You will support effective “you said, we did” approaches, closing the feedback loop so that participants understand what has happened as a result of their involvement.You will also support engagement and co-production activity associated with service improvement and transformation, helping teams to consider lived experience from the outset rather than consulting children and families only after decisions have been made.Central to the role will be creating environments in which children and families feel safe, respected, listened to and able to participate, and ensuring that engagement is undertaken sensitively and appropriately.About youWe are looking for an approachable and compassionate practitioner who is passionate about ensuring that children and families have a genuine voice in the services that affect their lives.You will have:Strong communication and interpersonal skills, with the ability to build trusted relationships with children, young people, parents and carers.Experience of facilitating groups, engagement activities, workshops or other forms of participation.An understanding of co-production and meaningful service user participation, and the difference between informing, consulting, engaging and genuinely working alongside people.The ability to create inclusive and accessible opportunities for participation, adapting your approach to meet different communication needs, ages and circumstances.The ability to listen carefully to people's experiences and translate qualitative feedback into clear themes, insights and opportunities for improvement.Confidence working with practitioners, managers and partners and constructively challenging services to consider the experiences and perspectives of children and families.Good organisational skills and the ability to coordinate a programme of engagement and participation activity.Sensitivity and sound judgement when engaging with children and families who may have experienced difficult or challenging circumstances.A commitment to equality, diversity and inclusion and to ensuring that the voices of people who may be less likely to participate are actively sought and heard.A strong commitment to improving outcomes and experiences for children, young people and families.You will be comfortable working across different services and with people with a wide range of experiences. You will bring energy, creativity, empathy and curiosity, alongside the ability to develop positive relationships and encourage people to participate.Most importantly, you will understand that meaningful engagement is about more than gathering feedback. You will be passionate about ensuring that children and families are partners in shaping the services that affect their lives.Why join us?This is much more than an engagement role.It is an opportunity to strengthen how Children’s Services works alongside children and families and to help embed a culture in which lived experience is an important part of service design, delivery and improvement.You will have the opportunity to develop creative approaches to participation, build and strengthen our service user voice groups and directly engage with children, young people, parents and carers.You will work alongside colleagues across Children’s Services, helping them to understand what children and families are telling us and ensuring this insight informs improvement.Most importantly, your work will help ensure that children and families can see that their voices matter and that sharing their experiences can make a tangible difference to the services they and others receive.If you are passionate about engagement and co-production, enjoy working directly with children and families and want to help make sure their voices are at the heart of Children’s Services, we would love to hear from you.For an informal discussion please contact David Travis at name [e-mail] Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.Advert Close: All vacancies close at midnight unless otherwise stated.Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.Salary PO3 - £45,750 to £49,056Frequency AnnualJob Reference royalgreenwich/TP/1180/1179Contract Type Fixed-termContract Details 12 monthsWorking Hours 35Closing Date 21 October, 2026Job Category Children's servicesBusiness Unit Childrens' ServicesLocation Woolwich, London, United KingdomLevel of Disclosure and Barring Service, DBS, check required Enhanced DBS with Childrens' and Adults' Barred ListPosted on 1 October, 2026