Engagement and Capability Manager

Ministry of Justice; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension

Flexible Working

Family Friendly Policies

Job summary

The Ministry of Justice in London is inviting applications for an Engagement and Capability Manager. This permanent, civil service role is office based with hybrid working options and a 37-hour week.

It requires applicants to engage with stakeholders, lead capability projects and uphold the Civil Service Nationality Rules. Interviews include a five-minute presentation on Changing and Improving, with assessment of communication and leadership behaviours.

Qualifications

• Eligiblity: Open to Civil Service employees and accredited NDPBs (Cross Government)
• hybrid working options and 37-hour week
• interview includes presentation and behaviours assessment

Responsibilities

• Provide HM Courts & Tribunals Service (HMCTS) services to the public from an office base
• Engage with stakeholders and lead capability development initiatives
• Adhere to Civil Service policies and flexible working arrangements

Job description

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

General Information

Working Pattern

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach

Cross Government

Location

London

Region

London

Closing Date

24-Sep-2026

Post Type

Permanent

HEO

HEO

Number of jobs available

1

Reserve List

12 Months

Job ID

22124

Descriptions & requirements

About us

HMCourts & Tribunals Service (HMCTS)is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We ’ re looking for individuals who are committed to public service and making a difference in people ’ s lives to deliver justice.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Presentation at Interview

The interview will assess strengths and three behaviours: Changing and Improving, which will be assessed via a presentation, and Communicating and Influencing and Developing Self and Others, which will be assessed through behaviour‑based interview questions.

If you are successful at sift and invited to interview, please prepare a five‑minute presentation for your Changing and Improving assessment. The scenario for you to address in the presentation will be sent to you 72 hours before your interview. You can choose to develop a PowerPoint presentation or similar if you wish, but you do not have to do so. If using slides, please bring your laptop with the slides to the interview.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

• Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
• There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro‑rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross‑government” are only open to all Civil Service employees and employees of accredited non‑departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www. www.GOV.UK or Childcare Choices .You can determine your eligibility at https://www.childcarechoices.gov.uk/ .
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To the Civil Service Commission (details available here )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long‑term condition, please watch our animated videos .

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Engagement and Capability Manager Role Profile.docx(Job Description Attachment)

A sift based on the lead behaviour, Developing Self and Others, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

250

Experience

We will assess your experience for this role via the following methods

CV or Work History

Evidence of Experience

CV or Work History

Interview stage assessments

Interview Dates

Interviews are expected to commence mid October 2026.

Behaviours

Developing Self and Others

Communicating and Influencing

Changing and Improving

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here .

Other Assessments

Which assessment methods will be used?

Other 1

Other - Assessment Title 1

Presentation: (five‑minute presentation on ‘Changing and Improving’ with the question sent 72 hours before the interview)

Level of security checks required

DBS Basic

Counter Terrorism Check (CTC)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidance for more information on appropriate and inappropriate use.