Enforcement Agent

Bristow & Sutor; Little London; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company Car

Fuel Card

Flexible working hours

28 days leave

Pension plan

Life Assurance

Job summary

Bristow & Sutor is seeking Enforcement Agents to visit debtors’ properties, negotiate settlements, and help avoid further action. You’ll operate in various North East London locations, meeting people from diverse backgrounds and providing practical support to resolve accounts.

The role offers a basic salary with uncapped earning potential through commissions, with a company car, expenses, and modern tools to work efficiently. Training and flexible plans are provided.

Qualifications

• Strong interpersonal skills and the ability to influence people to find the best solutions
• Trustworthy and honest—we want to trust you to act with respect and dignity
• Balanced and fair—make decisions with integrity and adapt to challenging customers
• Determined and disciplined—go the extra mile and be rewarded for results

Responsibilities

• Visit debtors at their properties and work toward the best solution to avoid further action
• Speak with customers or neighbours, take payments, arrange payments, or complete questionnaires and update the system
• When needed, take control of goods and carry out removals in line with procedures
• Work outdoors and engage with people from diverse backgrounds to resolve cases

Skills

Interpersonal skills

Trustworthy

Fairness

Discipline

Job description

Company Description

This job covers any of the North East locations in London

Barking, Bishops Storford, Brentwood, Buntinford, Cheshunt, Enfield, Epping, Harlow, Ilford, Romford, Royston, Saffron Walden

About Bristow And Sutor

Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

Position

Enforcement Agent

• Do you want the security of a salary but the opportunity for unlimited earning?
• Do you like the idea of being your own boss whilst working for a market-leader that will fully support and train you to the highest standards?
• Would you like to have your own company car, expenses and state of the art technology that enables you to work smart?
• Do you want flexible work where you control how you plan your day?
• Do you like the sound of working outdoors, meeting and working with people from all walks of life?

If yes, read on, as we have an excellent opportunity for you.

What You’ll Do

You’ll be out in the field, making visits to the properties of customers in debt. Your goal is to help them reach the best solution to avoid further action taking place. To understand a typical day in the life of an enforcement agent, meet some of our team:

Dean, 15 years with Bristow and Sutor

My average day involves visiting properties, speaking with customers or if they aren’t there, speaking with neighbors. Some visits are simple, we just take payments or make arrangements, help them complete a questionnaire and update the system…Job done. Others can be more challenging; we might need to take control of their goods and remove where necessary. I like that the job enables me to earn what I deserve.

Claire, newly trained, one year with Bristow and Sutor

I never imagined a career in enforcement but always wanted to work in public services. My typical day involves planning my work schedule, what properties I need to visit and by when. I like helping debtors find the best solution. Being an enforcement agent isn’t about scaring people or being a bully. It’s about encouraging people to understand how they can find the best solution. Sometimes that involves directing vulnerable customers to support services. That part of the job is really rewarding, knowing I can help prevent someone from having to go through further stresses.

Requirements

What you’ll need to succeed:

For this role, it is essential that you are a resilient problem solver who can think on their feet.

• Strong interpersonal skills – the ability to stay calm and influence people to find the best solutions
• Trustworthy and honest- we want to be able to trust you to do your job to the highest standard, treating people with respect and dignity
• Balanced and fair- make decisions with integrity, using different tactics to handle challenging or vulnerable customers
• Determined and Disciplined- you’ll go the extra mile to get the job done and be rewarded for your result

Benefits

What’s in it for you?

• Basic Salary of £26,441 - 28,460
• A commission and bonus structure that rewards your efforts, skills and success rates (£40,000-60,000 OTE)
• Company Car
• Fuel Card and Business Expenses
• Flexible working hours
• Smartphone
• Company pension plan
• Company Life Assurance Plan
• 28 days paid annual leave
• Funded court certification and Insurance
• Opportunities for future training and career development

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.

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