Energy Storage (ESS) Customer Quality Engineer - Britain

Spessartin; Rochester; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading battery manufacturer is seeking an Energy Storage Customer Quality Engineer to manage quality issues and enhance customer satisfaction. The role requires experience in the energy storage sector, understanding of quality systems, and strong communication skills in English. This position allows for remote work and is crucial in ensuring product quality and resolving customer concerns.

Qualifications

• Experience in customer quality engineering, preferably in the energy storage industry.
• Understanding of ISO9000 and VDA quality systems.
• Ability to perform statistical analysis and report summaries.

Responsibilities

• Handle customer issues and make preliminary judgments on quality problems.
• Contain and isolate defective products at customer sites.
• Supervise rework operations and ensure adherence to SOPs.

Skills

Customer quality experience

Communication skills in English

Understanding of quality improvement tools

Tools

Office software

Job description

For the Worldwide biggest battery maker, we are looking for an Energy Storage (ESS) Customer Quality Engineer for Britain

Location:Area London OR surroundings
Remote Type:Remote work allowed

Job Description:

1. Handle abnormal problems in customer receipt and assembly process and make preliminary judgments. 5W2H method can be used to describe the fault, and notice the relevant responsible persons immediately

2. Containment/isolate/sorting the defective products at the customer's project location according to the scope of risk and preliminary FA analysis

3. Rework the defective products in customer side in time, actively communicate with the customer to reduce the number of product returns

4. Supervise employees to operate according to SOP in reworking

5. Follow up assembly process in client, cooperate to solve the problem in assembly process. Identify potential risk for customer using

6. Actively report the products usage and handle emergencies

7. Responsible for the summary of customer quality problem in the charge of the areas

8. Follow up the quality problem solving process (according to customer requirements)

9. Establish and maintain customer relationships to increase customer satisfaction

Job Requirement:

1. Customer quality engineer experience in energy storage industry is preferred

2. Understand ISO9000/TS16949/VDA etc. Quality system; understand the quality improvement tools (eg: FMEA, FTA, 8D, 6Sigma, SPC);

3. Understand the basic principles of battery operation, understand the basic characteristics of communication failure and mechanical structure failure, understand product failure analysis methods ;

4. Familiar with office software, with basic statistical analysis, report summary and reporting capabilities;

5. Good communication skills in English

Job Reference: #14797204