Energy Specialist (Residential) Bolton

E.O.N Worldwide; Bolton; Hybrid; GBP 31,000; Full time

Job summary

A dynamic energy firm in Bolton is seeking an Energy Specialist who will take full ownership of the customer experience. The ideal candidate is passionate about energy, has exceptional customer service skills, and thrives in a fast-paced, flexible environment. Responsibilities include addressing customer queries, providing outstanding service, and advocating for customer needs. Competitive starting salary of £24,983 with potential growth and a leading benefits package.

Benefits

26 days annual leave plus bank holidays

Generous pension contribution

Paid birthday time off

Qualifications

• Genuine passion for delivering exceptional customer experiences.
• Resilience in handling challenging customer interactions.
• Excellent written and verbal communication skills.
• Ability to quickly adapt to changes in a fast-paced environment.

Responsibilities

• Take complete responsibility for customer queries from first contact to resolution.
• Provide outstanding customer service over the phone and via email.
• Advocate for customer needs and insights internally.
• Continuously learn about evolving energy market regulations and technology.

Skills

Customer service orientation

Problem-solving

Communication skills

Team collaboration

Job description

Overview

Join our team as an Energy Specialist and take full, end-to-end ownership of the customer experience. You won't just wow our customers; you'll be the pivotal point for their entire journey, delivering exceptional service amidst the dynamic energy revolution.

We're looking for a highly motivated, customer-focused individual with a passion for energy and a drive for continuous improvement. Thrive in a fast-paced environment where you'll help our customers find easy-to-understand solutions to their complex problems.

Responsibilities

• End-to-End Ownership: Take complete responsibility for every customer query, from first contact to final resolution. You\'ll handle a variety of challenges, from billing to meter exchanges, ensuring no unnecessary handoffs.

• Exceptional Service: Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy, always going the extra mile to offer fantastic, satisfying solutions.

• Customer Advocacy: Act as the voice of the customer internally, using your insights to drive continuous improvement in our products and processes.

• Be the Specialist: Continuously expand your knowledge of rapidly evolving energy market regulations and technology through self-led learning and company-provided training.

• Integrity and Trust: Handle customer data and sensitive information with the highest level of professionalism and integrity.

Qualifications and Attributes

• Passion for People: You are genuinely passionate about delivering an exceptional customer experience and fostering genuine customer loyalty.

• Resilience and Problem Solving: You are resilient and excited to tackle complex problems, maintaining a positive attitude even during challenging customer interactions.

• Agile Mindset: You thrive in an ever-changing, fast-paced environment, quickly adapting to new policies, system updates, and business priorities.

• Communication Power: Great communicator with strong English skills (written and verbal), able to translate complex issues into easy-to-understand solutions.

• Team Collaboration: A true team player who contributes positively through open communication, knowledge sharing, and a willingness to support colleagues.

• Confident Decision Maker: Confident in making decisions and embracing change to achieve the best outcome for the customer.

Nice to have

• Previous Customer Service Experience: (Don\'t worry if you\'re new to energy, we\'ll provide full training!)

What you need to know

• This role may close earlier due to high application volumes.

• Salary and career progression: The starting salary is £24,983. We offer specialist pathways to progress from Foundation to Pro (£26,856) with opportunities to reach Expert level, offering an earning potential of £30,573.

• Working arrangements: Flexible and hybrid working, Monday - Friday 9am - 5pm. You may work 2-3 days per week with your team in hubs that provide social spaces with snacks and drinks.

• Benefits: We have a market-leading benefits package and family-friendly policies, including paid fertility leave, neonatal leave and equal parent leave. We offer 26 days of annual leave plus bank holidays, with optional buy of 2 additional weeks, plus a generous pension contribution and paid birthday time off.

Important Information

• DBS check and right to work: A basic DBS check is required for successful candidates. This role is not sponsorable under the UKVI points-based system.

• Contract options: Full-time and part-time hours available between 9:00-5:00, Monday-Friday.