Energy Specialist

EDF Energy; Hove; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading energy company in the UK is seeking an Energy Specialist to enhance customer experiences and provide solutions. In this role, you will own the customer journey and resolve their needs through communication channels like phone and email. The ideal candidate enjoys a collaborative environment and demonstrates excellent interpersonal skills. This position offers a starting salary of £25,719 along with numerous benefits such as a bonus potential, holiday allowance, and a market-leading pension scheme.

Benefits

Enhanced parental leave

Electric vehicle leasing

Health insurance

Product discounts

Critical illness insurance

Technology vouchers

Gym membership

Season ticket loans

Qualifications

• Excellent listening skills and ability to build real connections.
• Comfortable in a dynamic work environment.
• Experience in a customer-facing role preferred.

Responsibilities

• Own the customer journey and understand their needs.
• Provide solutions and resolve account queries.
• Communicate effectively via phone, email, and digital channels.

Skills

Clear communication

Team player

Adaptability

Problem-solving

Customer service orientation

Self-motivation

Willingness to learn

Resilience under pressure

Job description

Overview

Be the reason our customers feel truly cared for! Join EDF as an Energy Specialist and make a real difference every single day. Our Energy Specialists are at the heart of our transformation and helping us deliver net zero for our customers. As an Energy Specialist, your role is pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. You will own the customer journey, understand customers’ needs, and work with them to figure things out, so they feel part of the EDF family. You’ll chat with customers over the phone and via digital channels (email/SMS) while having the freedom to help them. You’ll take ownership of their needs and work to resolve them, whether it’s handling account queries or coordinating with metering teams to schedule and prepare jobs. We are recruiting Energy Specialists in two different areas with different working patterns: Mon–Fri 8am–6pm, or Mon–Fri 8am–8pm plus Sat 8am–6pm (rotation). Full-time or part-time options available (minimum 24 hours for part-time).

Responsibilities

• You can get your point across clearly, kindly, and confidently - whether on the phone, by email, or in a quick message.
• You're a team player who believes the best results come from working together.
• You're comfortable with change and can adapt when things get busy or take a new direction.
• When faced with a challenge, you roll up your sleeves and figure it out.
• You love giving customers the kind of service you’d want to receive yourself.
• You take pride in getting things done without someone looking over your shoulder.
• You're always up for learning something new and growing in your role.
• If you're resilient, able to work under pressure and have a curious nature, we'd love you to apply.

Who you are

• You're a people person who knows how to put others at ease and build real connections.
• You don't just hear people – you truly listen to what they're saying (and sometimes what they're not saying).

Alongside a starting salary of £25,719, the potential to earn 3% bonus, 25 days holiday plus bank holidays and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.

Inclusion and diversity

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you’re in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated. Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation.