Energy Retrofit Resident Liaison - Calm Communicator

Skilled Careers Ltd; Bolton; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading service provider for home improvements is seeking an experienced Resident Liaison Officer to ensure a positive experience for residents during property works. The role involves effective communication regarding timelines and progress, while addressing residents' concerns empathetically. This long-term position is based in the Cambridge and Ely area, with a pay rate of £17 to £22 per hour. Suitable candidates will be calm and professional while resolving residents' complaints and queries.

Qualifications

• Experienced in a customer-facing role dealing with resident concerns.
• Strong communication skills needed for effective interaction.
• Ability to resolve issues calmly and professionally.

Responsibilities

• Serve as primary contact for residents during home energy improvement projects.
• Provide updates on project timelines and address residents' queries.
• Resolve complaints with empathy and efficiency.

Skills

Empathy

Communication Skills

Issue Resolution

Job description

A leading service provider for home improvements is seeking an experienced Resident Liaison Officer to ensure a positive experience for residents during property works. The role involves effective communication regarding timelines and progress, while addressing residents' concerns empathetically. This long-term position is based in the Cambridge and Ely area, with a pay rate of £17 to £22 per hour. Suitable candidates will be calm and professional while resolving residents' complaints and queries.