Energy Customer Support Specialist | 24/7 Shifts & Growth

Fuse Energy; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading energy company in the UK is seeking a dedicated Customer Support Specialist. In this dynamic role, you will provide exceptional support to customers through various channels while helping them maximize their energy savings and navigate billing inquiries. This position includes shift work, delivering industry-leading 24/7 service and offers growth opportunities within a fast-growing renewable energy sector. Competitive salary and perks are included.

Benefits

Competitive salary

Biannual bonus scheme

Fully expensed tech

Paid annual leave

Deliveroo meals for office employees

Qualifications

• Exceptional verbal and written communication skills.
• Ability to work both independently and collaboratively in a team environment.
• Strong problem-solving skills and the ability to manage challenging situations with patience.
• Interest in the energy industry and a desire to help customers.

Responsibilities

• Deliver excellent after-sales support through chat and emails.
• Assist customers with billing and usage inquiries.
• Resolve service-related issues quickly and professionally.
• Offer advice to customers on maximizing their energy savings.
• Collaborate with internal teams to improve customer experience.

Skills

Customer communication

Problem-solving

Team collaboration

Energy sector interest

Education

Bachelor’s degree

Job description

A leading energy company in the UK is seeking a dedicated Customer Support Specialist. In this dynamic role, you will provide exceptional support to customers through various channels while helping them maximize their energy savings and navigate billing inquiries. This position includes shift work, delivering industry-leading 24/7 service and offers growth opportunities within a fast-growing renewable energy sector. Competitive salary and perks are included.