Energy Customer Care & Arrears Specialist

Utility Collections Ltd; Lancashire; On-site; GBP 27,000 - 29,000; Full time

Job summary

A customer service provider in the energy sector seeks a Customer Service Advisor to interact with commercial clients and resolve account queries. The ideal candidate will possess strong communication skills, resilience, and attention to detail. This role offers a salary between £27,000 and £28,500, and includes full training. Candidates with experience in credit control or the utilities industry are preferred.

Benefits

Full training and ongoing development

Join a growing and supportive team

24 days annual leave + Bank Holidays

Qualifications

• Strong communication skills essential for customer interaction.
• Resilience required to handle pressure and difficult situations.
• Attention to detail is critical in managing customer accounts.

Responsibilities

• Act as the main contact for energy clients and resolve account queries.
• Negotiate payments and establish payment plans with clients.
• Identify vulnerable customers and approach them sensitively.
• Manage a portfolio of customer accounts and achieve KPIs.

Skills

Confident communicator with strong telephone skills

Resilient under pressure

Empathetic and adaptable

Organised with attention to detail

Self-motivated

Team player

Tech-comfortable (Microsoft Office, CRM systems)

Job description

A customer service provider in the energy sector seeks a Customer Service Advisor to interact with commercial clients and resolve account queries. The ideal candidate will possess strong communication skills, resilience, and attention to detail. This role offers a salary between £27,000 and £28,500, and includes full training. Candidates with experience in credit control or the utilities industry are preferred.