Endoscopy Waiting List Officer

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Stoke-on-Trent seeks a hybrid role combining reception and booking officer responsibilities in the Endoscopy Department. The position involves welcoming patients, ensuring efficient appointment processes, and clerical duties while using various systems. Applicants should have strong communication and customer service skills. Opportunities for career development are offered in a supportive environment.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to communicate tactfully with patients and staff.
• Proficiency in using various Trust systems.

Responsibilities

• Welcoming patients and visitors to the Endoscopy Department.
• Ensuring efficient patient journey from referral to appointment.
• Carrying out clerical tasks and communicating appointment updates.

Skills

Customer service skills

Communication skills

Data entry skills

Tools

Choose and Book

iPortal

Careflow

Solus

Job description

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team.

Responsibilities

• Welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile.
• Ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.
• Carrying out clerical duties, providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients and staff about appointments or any other queries deemed necessary. The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further details / informal visits contact: Name: Sophie Dodds Job title: Endoscopy Operational Services Manager Email address: [e-mail] Telephone number: 01782 676010

For Any Enquiries Please Contact
Sophie Dodds - Endoscopy Operational Services Manager
Louise Ellams - Endoscopy Deputy Waiting List Manager
Robert Kewish - Endoscopy Deputy Waiting List Manager