Endoscopy Receptionist | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare trust is seeking a part time Receptionist/Administrator to join the Endoscopy Team. This role involves customer service, managing patient queries, and administrative tasks using the eCare system. Candidates should have NHS experience, strong administrative and customer service skills, and be capable of working under pressure. The position requires flexibility in hours across two sites.

Qualifications

• Previous experience working within the NHS in an administrative or reception-based role.
• Demonstrated good administrative skills.
• Exemplary customer service skills, multitasking ability.

Responsibilities

• Provide a customer-focused service to patients and visitors.
• Handle queries confidentially and sensitively.
• Utilize Trust's patient administrative system eCare efficiently.

Skills

Administrative skills

Customer service skills

Multi-tasking

Teamwork

Windows 10 proficiency

Job description

Receptionist / Administrator

Department: Endoscopy, Medicine Division

Band: 3

Hours: 22.5 per week. All MKUH roles will be considered for flexible working PART TIME.

PLEASE CONSIDER IF A PART TIME ROLE IS SUITABLE AND THAT YOU ARE ABLE TO COMMIT TO THE SPECIFIC REQUIRMENTS OF THE JOB BEFORE APPLYING.

Overview

An exciting opportunity has arisen within the Endoscopy Team for a PART TIME Receptionist/ Administrator. The working pattern will be via a rolling 4/5 week rota. The post holder will be required to work Saturdays (approximately 1 in every 4/5). The working week is likely to be a mix of longer (10hrs) shifts and short (6hrs) shifts, as agreed. The successful applicant will be expected to work over two sites – Milton Keynes University Hospital and Whitehouse Diagnostic Centre, MK8.

Responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate telephone enquiries and messages, using initiative and prioritising skills when disseminating information
• Ensure all activity is finalised in a timely manner using Trust’s patient administrative system (eCare) or appropriate IT system including ‘did not attend’ (DNAs) cancellations and discharges
• Update patient details on eCare System as appropriate, checking all demographic details on arrival or departure
• Ensure all procedures are followed re data capture for service specific outcomes in line with Trust agreed timelines
• Ensure all paperwork is filed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the team as and when required
• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets.

Qualifications & Experience

• Previous experience working within the NHS in an administrative or reception-based role.
• Demonstrated good administrative skills.
• Exemplary customer service skills, with the ability to multi-task and prioritise your own work.
• Adept at working under pressure, remaining courteous and professional at all times.
• Enjoy working as part of a team and ideally have had previous experience of working with the public.
• Experience of using Windows 10 and eCare is advantageous but not essential.

Application Details

Interview date: week commencing 24 .11.2025

73.8% of this team would strongly recommend their organisation as an excellent place to work. (NHS Survey 2024)

This advert closes on Tuesday 11 Nov 2025