Endoscopy Receptionist

NHS; Milton Keynes; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider in Milton Keynes is seeking a part-time Endoscopy Receptionist. This role involves providing exceptional customer service to patients, handling queries, and scheduling appointments while working across two sites. Previous experience in a healthcare administrative role is essential. The role offers a salary between £24,937 to £26,598 pro rata and opportunities for flexible working.

Qualifications

• Minimum 6 months customer care work experience or previous clerical experience.
• Experience in a busy environment with problem-solving.
• Ability to handle sensitive information accurately.

Responsibilities

• Provide excellent customer service to patients and schedule appointments.
• Handle queries from patients confidentially and sensitively.
• Ensure all patient details are updated accurately in the administrative system.

Skills

Customer service skills

Organisational skills

IT skills (Microsoft Word/Excel)

Ability to work under pressure

Education

Good general education including English at GCSE (Grade C or above)

Tools

Windows 10

eCare (patient administrative system)

Job description

Milton Keynes University Hospital NHS Foundation Trust

Endoscopy Receptionist

Closing date: 11 November 2025

Band: 3

Hours: 22.5 per week, all MKUH roles will be considered for flexible working PART TIME

Please consider if a part-time role is suitable and that you are able to commit to the specific requirements of the job before applying.

An exciting opportunity has arisen within the Endoscopy Team for a PART TIME Receptionist/Administrator. Working pattern will be a rolling 4/5 week rota.

The post holder will be required to work Saturdays (approximately 1 in every 4/5).

The working week will be a mix of longer (10hrs) shifts and short (6hrs) shifts, as agreed.

The successful applicant will be expected to work over two sites – Milton Keynes University Hospital and Whitehouse Diagnostic Centre, MK8.

Previous experience working within the NHS in an administrative or reception-based role is required.

Demonstrate good administrative skills and exemplary customer service skills, ability to multi-task and prioritise work. Must be able to work well under pressure and remain courteous and professional at all times.

Enjoy working as part of a team and ideally have previous experience of working with the public.

Main duties of the job

73.8% of this team would strongly recommend our organisation as an excellent place to work. NHS Survey 2024.

Cover reception and support the Admission team in Endoscopy (MKUH and Whitehouse Community Diagnostic Centre).

Provide excellent reception/customer service to patients and schedule appointments. Experience of using Windows 10 and eCare is advantageous, but full training will be given.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting‑edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

We provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. Our specialist services include a state‑of‑the‑art Radiotherapy Centre (opened January 2025), neonatology, specialist surgical care, and a wide range of diagnostics. Investment is underway, including new ward blocks and a Women and Children's Centre opening by 2030.

Job responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
• Handle queries from patients/relatives confidentially and sensitively; referring clinical‑related queries to appropriate staff.
• Interact with patients and relatives in distress in a sensitive and empathetic manner.
• Take and relay telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• Ensure all activity is finalised in a timely manner using Trusts patient administrative system (eCare) or appropriate IT system, including did not attend (DNAs) cancellations and discharges.
• Update patient details on eCare System as appropriate, checking all demographic details on arrival or departure.
• Ensure all procedures are followed re data capture for service specific outcomes in line with Trust agreed timelines.
• Ensure all paperwork is filed appropriately.
• Arrange interpreter and transport services where indicated.
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Provide cover across the team as and when required.
• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets.

Person Specification

Qualifications and knowledge

• Good general education including English at GCSE (Grade C or above) – or equivalent. Alternatively candidates must be able to demonstrate a level of knowledge gained from previous satisfactory clerical experience in a health care environment.
• Good standard of spoken English.
• Strong IT skills in relation to Microsoft packages including Word/Excel.
• Knowledge of NHS Administration systems and procedures.
• Understanding of confidentiality in the workplace.
• Knowledge of Waiting list procedures.

Experience

• Minimum 6 months customer care work experience or previous clerical experience.
• Working in a busy environment dealing with peaks of high workload and problem solving.
• Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines.
• Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
• Clerical experience in a healthcare environment.

Skills

• Evidence of working under pressure to tight deadlines and dealing with difficult situations e.g. patients, public and visitors.
• Strong organisational skills with ability to prioritise and manage own workloads and other straightforward activities.
• Ability to make decisions using own initiative.

Personal and people development

• Willingness to attend training sessions to develop self and improve service provided to patients.

Communication

• Effective verbal and written communication skills.
• Good telephone manner.
• Good all round communication skills.
• Effective team working.

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust

£24,937 to £26,598 a year (Per annum pro rata)