Endoscopy Coordinator | The Royal Marsden NHS Foundation Trust

THE ROYAL MARSDEN; Belmont; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cancer care center in the UK is seeking an Endoscopy Administrator to join their team. This role involves providing patient reception services, managing patient referrals and discharges, and supporting the Endoscopy Team in a busy healthcare environment. Candidates should have substantial administrative experience in a medical setting and strong communication skills. This opportunity offers professional development within a dynamic team focused on clinical excellence.

Benefits

Learning and development opportunities

Flexible working options

Wide range of staff benefits

Qualifications

• Experience in patient administration and customer care.
• Ability to manage patient records accurately.
• Familiarity with electronic patient administration systems.

Responsibilities

• Provide a welcoming reception service for patients.
• Manage patient referrals, admissions, and bookings efficiently.
• Handle telephone enquiries sensitively.
• Support the management of patient records and waiting lists.

Skills

Excellent communication skills

Organizational skills

Flexibility

Reliability

Microsoft Office proficiency

Knowledge of medical terminology

Education

Substantial experience in a medical administrative setting

Job description

• The principal role of the endoscopy administrator is to work collaboratively with other administrative staff to deliver an efficient, welcoming reception service, whilst managing other essential duties.
• Lead in the reception of patients to the Endoscopy Suite while being supported by the rest of the Endoscopy Team.
• Ensure efficient administration of all aspects of patient referral, admissions, discharge and bookings in Endoscopy in liaison with endoscopy suite ward nursing staff.
• To maintain a booking system for admission and discharge of Endoscopy patients to the ward/department/home.
• Manage the waiting list system to support the management team in delivering the endoscopy service within mandated timeframe and rules, in accordance with current best practice
• To run lists on a daily basis for outstanding histopathology reporting, print off these reports and ensure that they are made available for consultant review
• To be actively involved in the management of the Trust EPR and Endobase systems to ensure that patient records are accurate., Patient/customer care (both direct and indirect)
• Reception of patients
• Carry out tasks in delivering and supporting indirect patient care under the supervision of a registered nurse.
• Ensure efficient administration of all aspects of patient admission to hospital is carried out in liaison with the senior nursing staff in Endoscopy.
• To ensure that patients receive written/verbal communication in advance of admission to hospital with special emphasis on client care.
• Ensure that in event of patient admission being subject to cancellation, that it is handled appropriately and sensitively.
• To be involved in the preparation of patient discharge, in conjunction with the multi-disciplinary team. Where necessary ensuring transport arrangements are in place for the patient/client.
• Maintenance of all computerised patient administration systems
• Daily maintenance of EPIC, updating additional sessions and vacant slots as per changes in need.
• To ensure medical records are maintained, ensuring correct documentation and results are filed correctly and promptly
• Using the electronic purchasing system (SBS) the administrator will maintain the departmental stationery stock and will be responsible for ordering a wide range of theatre consumables on the instruction of senior nursing staff. This may involve contacting Procurement and the various manufacturers.
• To ensure that telephone enquiries are dealt with in a sensitive and polite manner.

  The Endoscopy Coordinator role provides an invaluable patient focused service, working within the clinical units of the hospital. The main responsibilities will be processing internal referrals and bookings, managing the endoscopy waitlist in line with National Cancer Waits times, dealing with patient queries and providing a high quality administration service at a leading Cancer Centre which prides itself on clinical excellence The successful candidate will be enthusiastic and experienced, who enjoys patient contact and working in a multi-disciplinary environment to support the delivery of a quality service. You must be able to demonstrate good communication skills, flexibility, reliability and have an organised approach to work. This role is an excellent opportunity to develop your administrative skills in a fast moving and dynamic department within the NHS. Substantial experience working as an administrator in a relevant medical setting is required for this post. Excellent

  Microsoft office skills and knowledge of medical terminology are essential. Please note that this position will not attract a work permit or visa and so only applications from individuals already free to work in the UK without restrictions will be considered. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

  The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.