Endoscopy Booking Administrator

University Hospitals Sussex NHS Foundation Trust (279); Haywards Heath; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading NHS foundation trust is seeking a highly motivated Endoscopy Booking Administrator in Haywards Heath. This full-time role involves managing patient appointments, supporting the booking team, and ensuring efficient service delivery. Candidates should have strong communication skills and relevant experience in a reception role. Flexible team players with NHS experience are highly desirable. Join us to make a difference in patient access and care.

Qualifications

• Experience in a reception or public facing role.
• Excellent written and verbal communication abilities.
• Understanding of the endoscopy service.

Responsibilities

• Covering reception duties within the Endoscopy Unit.
• Receiving referrals and managing patient databases.
• Booking urgent and routine procedures accurately.

Skills

Relevant reception / public facing experience

Good written and verbal communication skills

Ability to work to tight deadlines

Knowledge and understanding of scheduling tools

Education

5 + GCSE's (Incl. English and Maths) or equivalent

NVQ level 3 in Business Administration or Customer service or equivalent qualifications or relevant experience

Previous NHS experience

Tools

PAS systems or scheduling tools

Job description

Endoscopy Booking Administrator

The closing date is 12 November 2025

To be the first point of contact for patients, GP's, Consultants, Nursing staff, External Agencies, and the multidisciplinary team in regard to any procedure appointment, and enquiry.

To support the Patient Access Manager in the accurate maintenance of the Endoscopy waiting list.

Main duties of the job

An exciting opportunity has arisen to work within the administrative team in the Endoscopy Booking Office. We are looking for an enthusiastic, dynamic and highly motivated individual to work alongside the current booking team to assist in maintaining a high standard of care in a busy operational service environment.

This position will be ideal for a passionate team player dedicated to providing the highest level of service expected within this unit.

Working in collaboration with both administrative and clinical staff, the post holder will work towards achieving an accurate and detailed knowledge of the department. Duties include liaising with Nurses and Consultants, booking urgent and routine procedures in accordance with our key performance targets; the ability to provide and receive information which may be complex, sensitive or contentious in nature; and the ability to engage in the day to day problems that arise within the unit.

The ideal candidate will work well within a team and be considerate and flexible to cater to the department's needs. The post holder will be self-motivated and focused to achieve the targets set within the unit.

This is a full-time post, hours to discussed interview

Job responsibilities

• Covering reception duties within the Princess Royal Hospital Endoscopy Unit.
• Cover reception duties within the Royal Sussex County Hospital Endoscopy Unit where needed.
• Receiving referrals and loading patient onto correct patient system waiting list.
• Ability to recognise different types of procedures, their importance and to them book accordingly
• Dealing with Cancer Pathway referrals as per national and local guidelines, giving instructions and reassurance in a sensitive manner.
• Ensuring the appropriate preparation (prescription medication) and instructions are dispatched to the patients prior to procedure.
• Organising hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced Sedation.
• Initiating and arranging blood tests prior to certain procedures
• Liaising with GP's and referring Consultants in regard to their patients both verbally, by letter or via e-mail.
• Booking of support staff e.g. interpreters.
• Attending weekly departmental planning meeting and implementing any necessary list re-organisation
• Dealing with challenging and stressful situations when contacting patients at short notice to amend appointments.

Person Specification

• Relevant reception / public facing experience
• Good written and verbal communication skills
• Ability to work to tight deadlines
• 5 + GCSE's (Incl. English and Maths) or equivalent
• NVQ level 3 in Business Administration or Customer service or equivalent qualifications or relevant experience
• Previous NHS experience
• An understanding of the endoscopy service
• Knowledge and understanding of scheduling tools
• Experience using PAS systems or scheduling tools

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role)
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Cross site based at Princess Royal Hospital