Endoscopy Administration Assistant

NHS; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent healthcare organization in Shrewsbury is seeking an enthusiastic Endoscopy Administration Assistant to provide administrative support in the Endoscopy Unit. Responsibilities include managing bookings, responding to enquiries, and maintaining medical records. Ideal candidates will have strong organizational and communication skills, experience in customer care, and knowledge of Microsoft Office applications. This is a full-time position with opportunities for growth within the NHS framework.

Qualifications

• Enthusiastic and motivated individual to provide administrative support.
• Ability to maintain confidentiality in a healthcare setting.
• Experience in customer care and general office processes.

Responsibilities

• Assist in maintaining high quality booking and scheduling service for the Endoscopy Unit.
• Provide reception cover and manage medical notes for procedures.
• Deal with enquiries from patients and staff.

Skills

Administrative support

Organisational skills

Communication skills

Time management

Data protection

Education

4 GCSE's (Grades 9 - 4) or equivalent including Maths and English

Tools

Microsoft Office (Word, Excel, PowerPoint)

PAS systems

SEMA Helix/Careflow

Job description

Endoscopy Administration Assistant

The closing date is 01 December 2025.

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

This busy specialty is seeking an enthusiastic, motivated person who can offer excellent administrative support to assist in the smooth running of the endoscopy department.

The endoscopy administrative assistant will have responsibility for administrative duties within the endoscopy booking office and reception area. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the department in a timely and accurate manner.

Administrative experience would be beneficial. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

Main duties of the job

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality booking and scheduling service for the Endoscopy Unit.

The Booking and Scheduling office manages Outpatient and Inpatient Endoscopy appointments across The Shrewsbury and Telford Hospital NHS Trust. The successful candidate will have specific areas of responsibility, including providing face to face reception cover and ensuring all medical notes are requested in advance for procedures taking place, as well as dealing with and responding to enquiries from patients and staff.

About us

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most - our patients and their families.

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Qualifications

• 4 GCSE's (Grades 9 - 4) or equivalent including Maths and English

Experience

• Experience of customer Care
• General office processes experience
• Knowledge of software programs
• Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
• Knowledge of PAS systems
• Experience of NHS working practices
• Previous office experience
• Extensive experience of electronic scheduling
• SEMA Helix/Careflow

Skills and knowledge

• High standard of grammar and spelling
• Understanding of confidentiality/ data protection issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust