Endoscopy Administration Assistant

NHS; Northallerton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare institution in Northallerton is looking for an Endoscopy Administration Assistant to join their growing team. This role involves providing essential administrative support, acting as the first point of contact for patients, and ensuring a smooth operation of the service. The ideal candidate will have excellent communication skills, experience in a clinical environment, and be meticulous in their workload management. This is an exciting opportunity for those looking to contribute to a key service in a healthcare setting.

Qualifications

• Must have excellent interpersonal skills to ensure outstanding patient experience.
• Need sufficient knowledge of hospital patient administration systems.
• Ability to manage workload efficiently and accurately.

Responsibilities

• Provide comprehensive administrative support for the Endoscopy service.
• Act as the first point of contact for enquiries from patients and staff.
• Manage patient attendance and update relevant computer systems.

Skills

Excellent communication and interpersonal skills

Understanding of clerical processes

Efficient and accurate word processing skills

Experience in a clinical setting

Knowledge of hospital patient administration systems

Education

GCSE's A-C (Maths & English) or equivalent

NVQ 2 in Business Administration or equivalent experience

Tools

Office and Outlook

Word

Excel

Email and internet

Job description

Go back South Tees Hospitals NHS Foundation Trust

Endoscopy Administration Assistant

The closing date is 09 February 2026

An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team based at the Friarage Hospital, Northallerton.

Based in the brand new Endoscopy Unit at our Friarage site, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service.

The successful applicant will play a pivotal role at the start of our patient's journey as you will be the first point of contact for our patients.

Working closely with our booking team and nursing staff you will help to deliver an outstanding patient experience. We are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service.

You'll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs you'll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues.

Main duties of the job

The successful candidate will play an active role in supporting others to achieve the smooth day-today running of the busy Endoscopy Service within the South Tees NHS Foundation Trust.

The Endoscopy Administration Assistant will provide a comprehensive, effective and professional administrative support within the administrative and clerical function of the Endoscopy Service.

The successful candidate will act as first point of contact for all related enquiries from patients, nursing staff and other visitors to the department providing an outstanding reception service. You will manage patient attendance and update of e-Camis or Medilogik computer systems highlighting patient non-attendance/outcome of appointments so the patient can continue on their treatment pathway.

Coordinating, managing and retrieving of patient health records for appropriate clinic/endoscopy lists. You'll have a keen eye for detail and be meticulous in your preparation to ensure that our department runs as smoothly as possible for both patients and clinicians.

This post will close once sufficient applications have been received.

About us

South Tees Hospitals is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals.

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Knowledge

• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills
• Experience in a clinical setting
• Knowledge of hospital patient administration system

Qualification and Training

• GCSE's A-C (Maths & English) or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience.

Experience

• Knowledge of Office and Outlook, including word, excel, e-mail and internet
• Experience of providing high levels of efficient and accurate customer care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tees Hospitals NHS Foundation Trust