Endoscopy Administration Assistant

South Tees Hospitals NHS Foundation Trust; Northallerton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare provider in Northallerton is seeking an Endoscopy Administration Assistant. This role involves being the first point of contact for patients, providing administrative support, and efficiently managing patient records. The ideal candidate will possess excellent communication skills, a background in a clinical setting, and qualifications including GCSEs in Maths and English. The position provides an opportunity to be part of a dedicated team focused on enhancing patient care.

Benefits

Novice leadership and improvement training

Qualifications

• Excellent communication and interpersonal skills required.
• Experience in a clinical setting is valued.
• GCSEs in Maths and English or equivalent experience necessary.

Responsibilities

• Act as the first point of contact for patients and staff inquiries.
• Provide effective administrative support to the Endoscopy service.
• Coordinate and manage patient health records efficiently.

Skills

Excellent communication and interpersonal skills

Efficient and accurate word processing skills

Experience in a clinical setting

Knowledge of hospital patient administration system

Education

GCSEs A-C (Maths & English) or equivalent

NVQ 2 in Business Administration or equivalent experience

Tools

Microsoft Office and Outlook

Job description

South Tees Hospitals NHS Foundation Trust

Endoscopy Administration Assistant

The closing date is 02 January 2026

An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team based at the Friarage Hospital, Northallerton.

Based in the brand new Endoscopy Unit at our Friarage site, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service.

The successful applicant will play a pivotal role at the start of our patient's journey as you will be the first point of contact for our patients.

Working closely with our booking team and nursing staff you will help to deliver an outstanding patient experience. We are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service.

You’ll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs you’ll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues.

Main duties of the job

The successful candidate will play an active role in supporting others to achieve the smooth day‑to‑day running of the busy Endoscopy Service within the South Tees NHS Foundation Trust.

The Endoscopy Administration Assistant will provide a comprehensive, effective and professional administrative support within the administrative and clerical function of the Endoscopy Service.

The successful candidate will act as first point of contact for all related enquiries from patients, nursing staff and other visitors to the department providing an outstanding reception service. You will manage patient attendance and update of e‑Camis or Medilogik computer systems highlighting patient non‑attendance/outcome of appointments so the patient can continue on their treatment pathway.

Coordinating, managing and retrieving of patient health records for appropriate clinic/endoscopy lists. You’ll have a keen eye for detail and be meticulous in your preparation to ensure that our department runs as smoothly as possible for both patients and clinicians.

This post will close once sufficient applications have been received.

About us

South Tees Hospitals is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals.

South Tees Hospitals NHS Foundation Trust offers novice leadership and improvement training to all new staff to the Trust.

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Knowledge

• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills
• Experience in a clinical setting
• Knowledge of hospital patient administration system

Qualification and Training

• GCSE’s A-C (Maths & English) or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience.

Experience

• Knowledge of Office and Outlook, including word, excel, e‑mail and internet
• Experience of providing high levels of efficient and accurate customer care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tees Hospitals NHS Foundation Trust