End User Services Specialist (EUC)

Michael Page (UK); City Of London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking an experienced IT professional to manage end-user computing services in a life science organization in London. The role includes optimizing technology services, enhancing the digital workplace, and providing executive support. The ideal candidate will have strong skills in Microsoft systems, demonstrated experience in IT support, and a proactive approach to service improvement. This role offers a competitive salary and hybrid working conditions.

Benefits

Competitive salary

Comprehensive benefits package

Opportunity to work in London

Hybrid working model

Qualifications

• Proven experience in managing end-user computing environments.
• Familiarity with compliance frameworks (e.g., Cyber Essentials, ISO 27001).
• Ability to manage complex tasks and multi-site projects.

Responsibilities

• Manage and optimise end-user technology services including devices and networks.
• Gather stakeholder feedback to enhance digital workplace services.
• Provide VIP and executive support for high-profile meetings.
• Deploy endpoint and cybersecurity capabilities with minimal disruption.

Skills

Experience in end-user computing or IT support roles

Knowledge of Microsoft Endpoint Manager (Intune)

Support for hybrid working environments

Excellent troubleshooting skills

Strong communication skills

Tools

Microsoft 365

Apple Business Manager

Job description

About Our Client

This organisation operates in the life science sector and is a well-established medium-sized company.

Job Description

Key Responsibilities

• Manage and optimise end-user technology services, including devices, AV, mobile, identity, printing, meeting rooms, networks, and ITSM/ITAM tools.
• Gather stakeholder feedback to evolve digital workplace services and ensure they meet user needs.
• Promote strong customer service standards and develop the maturity of the end-user services team.
• Communicate proactively with users about digital services to minimise disruption and improve awareness.
• Monitor service performance using ITSM and third-party data, driving continuous improvement.
• Administer Microsoft 365, including user management, compliance, and service support.
• Deploy DEX tools and automation to enhance user experience, efficiency, and self-service.
• Provide VIP and executive support, including proactive coverage for high-profile meetings and AV setups.
• Manage the full lifecycle of end-user equipment from procurement to retirement.
• Improve service resilience through ongoing performance reviews and disaster recovery/IT continuity testing.
• Enhance and maintain internal portal applications for improved access and usability.
• Create Autopilot/configuration profiles and ensure device security and compliance.
• Deploy endpoint and cybersecurity capabilities with minimal disruption; improve monitoring in partnership with security teams.
• Maintain device backups and disaster recovery readiness.
• Expand Mobile Application Management (MAM) and implement Apple management tools (e.g., JAMF).
• Improve device management stability, cross-site security practices, and maintenance schedules.
• Oversee OS upgrades and communications to minimise user impact.
• Implement and optimise BYOD policies to ensure a secure and positive mobile experience.
• Act as an escalation point for complex endpoint issues.
• Support IT and AV infrastructure including print services, VC/event tech, and room booking systems.
• Contribute to endpoint security compliance and certifications (e.g., Cyber Essentials).
• Manage diverse EUC environments across multiple teams, ensuring minimal disruption during major upgrades, backup changes, and policy implementation

The Successful Applicant

Expertise

• Proven experience in end-user computing (EUC) or IT support roles.
• Strong knowledge of Microsoft Endpoint Manager (Intune) and Microsoft 365.
• Experience supporting hybrid working environments and implementing BYOD policies.
• Excellent troubleshooting and communication skills.
• Familiarity with compliance frameworks (e.g., Cyber Essentials, ISO 27001).
• Ability to manage complex tasks and multi-site projects.
• Proven experience in managing and optimising end-user computing environments.
• Strong skills in Intune, Microsoft 365, and Apple Business Manager.

What's on Offer

• Competitive salary ranging from £40,000 to £45,000 per annum.
• Comprehensive benefits package to support your professional and personal well-being.
• Opportunity to work in London within a reputable organisation in the life science industry.
• Hybrid Working - 3 days on site required