End User Service Engineer

Michael Page (UK); City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading quantitative investment company is seeking a skilled IT Support Specialist to provide high-quality technical support across various platforms, including Windows and macOS. The ideal candidate will have over 2 years' experience in the financial services industry, a Bachelor's degree in computer science or a related field, and strong troubleshooting skills. The role includes user onboarding, managing account administration, and providing support for AV systems. A competitive salary and comprehensive benefits package will be offered.

Benefits

Competitive Salary

Permanent position

Comprehensive benefits package

Qualifications

• 2+ years of IT support experience in the financial services industry.
• Experience supporting enterprise desktop environments.
• Knowledge of identity and access management systems.

Responsibilities

• Deliver high-quality technical support to users across platforms.
• Troubleshooting and resolution of hardware and software issues.
• Manage user onboarding/offboarding and account administration.

Skills

Troubleshooting skills

Communication skills

Prioritization skills

AV setups knowledge

Attention to detail

Education

Bachelor's degree in computer science or related field

Tools

Windows 11

Office 365

Intune

IT Service Management (ITSM)

Microsoft 365

Zoom

Job description

About Our Client

A leading quantitative investment company focused on computer-driven trading in global financial markets.

Job Description

• Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
• Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
• Manage user onboarding/offboarding, permissions, and account administration.
• Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
• Assist with mobile device configuration and management through Intune or similar platforms.
• Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
• Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
• Document solutions and maintain IT knowledge bases for recurring issues and procedures.
• Identify opportunities for automation and workflow improvement to enhance efficiency.
• Provide after-hours and weekend on-call coverage as part of a support rotation.

The Successful Applicant

• 2+ years of IT support experience in the financial services industry.
• Bachelor's degree in computer science, Information Technology, or related field.
• Strong troubleshooting, communication, and prioritization skills.
• Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
• Knowledge of identity and access management systems, user management, and security group administration.
• Experience with endpoint management, software deployment concepts, and packaging.
• Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
• Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
• Working knowledge of AV setups and remote conferencing technologies. (e.g. Zoom)
• Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
• Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.

What's on Offer

• Competitive Salary
• Permanent position within the financial services industry.
• Opportunities to work with advanced technology and systems.
• Comprehensive benefits package (details to be confirmed).