End-User IT Support Specialist II: Troubleshooter

PCI Pharma Services

Tredegar

On-site

GBP 30,000 - 36,000

Full time

2 days ago

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Job summary

PCI Pharma Services in the United Kingdom seeks a Desktop Support Specialist II to provide daily end-user support, manage hardware/software installations, and assist with network configurations. The role involves monitoring the Solution Centre, using Spiceworks, and coordinating with third-party providers to keep systems maintained.

The successful candidate will have a Bachelor's in a computer-related field or equivalent helpdesk experience, plus hands-on work with MS Office, AD basics, and

Qualifications

Bachelor’s degree in computer related field or equivalent experience in helpdesk related field.
Experience with hardware / software.
Experience in troubleshooting network connectivity issues.
iPhone setup & IOS troubleshooting.

Responsibilities

End user support
Monitor Solution Centre, Spiceworks
Computer setups including OS, MS updates, antivirus, software, network, imaging
MS Office installation, configuration and troubleshooting
Hardware/software troubleshooting and upgrades
Network user creation/deletion; basic AD management
Mailbox creation/deletion; distribution group maintenance
iPhone setup & IOS troubleshooting
Procurement of computers, desktops and printers
Escalation of Solution Centre submissions
One-on-one end user support via phone, email, Bomgar, or Solution Centre
Coordinate with third party service providers for system maintenance

Skills

End user support

Network troubleshooting

AD basics

TCP/IP basics

Education

Bachelor's degree in computer related field

Tools

Spiceworks

Solution Center

Bomgar

Active Directory

iOS setup

Job description

The successful candidate will have a Bachelor's in a computer-related field or equivalent helpdesk experience, plus hands-on work with MS Office, AD basics, and