End-User IT Support Engineer: Windows/macOS Specialist

Q1 Technologies India PVT; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A technology company in the United Kingdom is seeking an experienced IT Engineer specializing in End-User Support. The role involves managing desktops, laptops, and mobile devices, requiring extensive technical experience in troubleshooting issues and providing excellent customer service. The ideal candidate will have a Bachelor's degree in computer science or related field, as well as at least 3 years of experience in IT support roles.

Qualifications

• Minimum of 3 years of experience in IT support roles focusing on end-user support.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent interpersonal and communication skills with a customer-oriented approach.

Responsibilities

• Provide technical support and troubleshooting for end-user computing devices.
• Install, configure, and maintain operating systems and software applications.
• Respond to and resolve IT support tickets in a timely manner.
• Collaborate with IT teams to escalate and resolve complex issues.

Skills

Engineering Support

Information Security

Data Analysis

Education

Bachelor’s degree in computer science or related field

Tools

Active Directory

Office 365

Windows

macOS

Job description

A technology company in the United Kingdom is seeking an experienced IT Engineer specializing in End-User Support. The role involves managing desktops, laptops, and mobile devices, requiring extensive technical experience in troubleshooting issues and providing excellent customer service. The ideal candidate will have a Bachelor's degree in computer science or related field, as well as at least 3 years of experience in IT support roles.