End User Global IT Support

STR Group Limited; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

An international technology firm in Oxford is seeking an IT End User Support Specialist for onsite support. The role involves providing high-quality IT support, troubleshooting hardware and software issues, and acting as a key point of contact. Ideal candidates will have experience with SCCM or Intune, a strong background in IT support, and ITIL certification. This position offers a competitive salary and benefits including a pension plan and life insurance.

Benefits

Company pension plan up to 7% employer contribution

Life Insurance up to 2x your annual salary

25 Days Holiday per year

Responsibilities

• Provide high quality End User IT support to colleagues and stakeholders.
• Act as a key point of contact for the wider business and the IT Support function.
• Troubleshoot hardware and software related issues.

Skills

Experience with SCCM or Intune

Confidence administering and maintaining networks

Strong background of troubleshooting hardware and software related issues

Excellent knowledge of O365 and Microsoft OS's

Education

ITIL V3 or V4 certification

Tools

Active Directory

Azure AD

Exchange

Job description

IT End User Support Specialist - On-site - Thame

This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time. We are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.

Responsibilities

• Provide high quality End User IT support to colleagues and stakeholders across the business
• Act as a key point of contact for the wider business and the IT Support function
• Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as needed

Experience and Skills

• Experience with SCCM or Intune
• Confidence administering and maintaining networks
• Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management
• Strong background of troubleshooting hardware and software related issues
• Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification
• Excellent knowledge of O365 and Microsoft OS's
• Understanding and experience of Active Directory, Azure AD, and Exchange

Benefits

• Company pension plan up-to 7% employer contribution
• Life Insurance up-to 2x your annual salary
• 25 Days Holiday per year