End User Global IT Support

TipTopJob; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing international business in Oxford seeks a skilled End User Support specialist. The role involves providing high-quality IT support, troubleshooting hardware and software issues, and serving as a key contact within the IT support function. Ideal candidates will have experience with SCCM, a strong understanding of networking, and ITIL certification. The position offers 25 vacation days and a pension plan with employer contributions.

Benefits

Company pension plan up to 7% employer contribution

Life Insurance up to 2x your annual salary

25 Days Holiday per year

Qualifications

• Experience with SCCM or Intune required.
• Confidence administering and maintaining networks.
• Strong background of troubleshooting hardware and software issues.

Responsibilities

• Provide high quality End User IT support to colleagues and stakeholders.
• Act as a key point of contact for the IT Support function.
• Troubleshoot hardware and software related issues.

Skills

SCCM or Intune

Network administration

Troubleshooting hardware and software

ITIL V3 or V4 certification

O365 knowledge

Active Directory

Microsoft OSs

Azure AD

Exchange

Job description

We are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.

This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time.

Role Responsibilities

• Provide high quality End User IT support to colleagues and stakeholders across the business
• Act as a key point of contact for the wider business and the IT Support function
• Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as needed

Experience And Skills

• Experience with SCCM or Intune
• Confidence administering and maintaining networks
• Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management
• Strong background of troubleshooting hardware and software related issues
• Experience working within an ITIL environment; Ideal candidates will hold an ITIL V3 or V4 certification
• Excellent knowledge of O365 and Microsoft OSs
• Understanding and experience of Active Directory, Azure AD, and Exchange

Benefits

• Company pension plan up to 7% employer contribution
• Life Insurance up to 2x your annual salary
• 25 Days Holiday per year

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Advertising Services

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