End-to-End Service Designer for Player Experience

Ubisoft; Newcastle upon Tyne; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global gaming company in Newcastle upon Tyne seeks a Service Designer to enhance player experience through effective service design. Responsibilities include defining service opportunities, collaborating with teams, and translating concepts into actionable designs. Candidates should have significant experience in service design and strong communication skills. The company offers a hybrid work model with competitive benefits including health insurance and performance bonuses.

Benefits

Personal performance bonus

Private Health Insurance

Life Assurance

Long Term Disability Insurance

Pension

Significant discount on video games

Access to Ubisoft's back catalogue on PC

25 days of holiday

Qualifications

• Experience in service design or experience design.
• Strong skills in process design and documentation.
• Familiarity with ITIL 4 principles.
• Great collaboration and communication skills.
• Ability to balance analytical and creative thinking.

Responsibilities

• Discover new service opportunities based on player demand.
• Create service design concepts showing player value.
• Collaborate with teams to validate service designs.
• Develop detailed processes for service delivery.
• Use service blueprints and value stream mapping.

Skills

Service design

Process design

Collaboration

Analytical thinking

Creative thinking

Tools

BPMN

ITIL 4

Job description

A global gaming company in Newcastle upon Tyne seeks a Service Designer to enhance player experience through effective service design. Responsibilities include defining service opportunities, collaborating with teams, and translating concepts into actionable designs. Candidates should have significant experience in service design and strong communication skills. The company offers a hybrid work model with competitive benefits including health insurance and performance bonuses.