End-to-End Service Delivery Leader

Telefónica Tech; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a Service Delivery Manager to oversee end-to-end service for clients in the UK. The role involves building strong customer relationships and managing service performance to ensure excellence. Candidates should have proven experience in service delivery and the ability to drive customer satisfaction through effective communication and problem-solving. Knowledge of ITIL methodology and emotional intelligence are key competencies. This position is pivotal for customer loyalty and service improvement.

Qualifications

• Experience delivering end-to-end service delivery.
• Proven experience as a Service Delivery Manager managing large customers.
• Ability to hold customers accountable while delivering service excellence.
• Proven ability to manage unhappy customers and turn situations around.
• Capability to set customer expectations.

Responsibilities

• Serve as the primary point of contact for customers.
• Drive constant service improvement and ensure service levels are achieved.
• Work closely with delivery teams to build relationships.
• Engage regularly with customers to enhance working relationships.
• Identify process gaps and refine them.

Skills

End-to-end service delivery

Customer relationship management

Innovation and continual improvement

Emotional intelligence

Job description

A leading technology solutions provider is seeking a Service Delivery Manager to oversee end-to-end service for clients in the UK. The role involves building strong customer relationships and managing service performance to ensure excellence. Candidates should have proven experience in service delivery and the ability to drive customer satisfaction through effective communication and problem-solving. Knowledge of ITIL methodology and emotional intelligence are key competencies. This position is pivotal for customer loyalty and service improvement.