Empty Homes Planning Team Leader

Vivid Housing; Portsmouth; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A housing organization in Portsmouth is seeking an Empty Homes Planning Team Leader to lead planning for vacant properties. This role involves managing budgets, collaborating with various teams, and ensuring efficient service delivery. The ideal candidate will have strong communication and leadership skills. This is a permanent full-time position with a mix of remote and office-based work.

Benefits

26 days holiday plus bank holidays

Productivity-related bonus scheme

Generous contributory pension

Life assurance

Private medical insurance

Qualifications

• Background in service delivery in a customer centric setting.
• Previous administrative experience.
• Ability to prioritize workload.

Responsibilities

• Lead the Empty Homes Coordinators in planning works for empty homes.
• Manage budgets and ensure compliance with housing policies.
• Collaborate with internal and external stakeholders.

Skills

Customer service delivery

Strong communication skills

Leadership skills

Organizational skills

Proactivity

Job description

As an Empty Homes Planning Team Leader you'll lead the Empty Homes Coordinators who are responsible for effectively planning the works for all of our empty homes (void properties). You'll effectively be responsible for the administration of the Empty Homes department ensuring invoices and job closures are processed accurately, and will liaise with the Empty Homes managers to ensure that our empty homes are made available for letting efficiently and as soon as is practical. You'll also motivate and supervise the team to meet the performance targets and deliver positive customer service.

You’ll manage budgets effectively, and ensure compliance with housing policies and procedures. This role allows you to work closely with our Empty Homes Managers, as well as collaboration with our Lettings team and other stakeholders, so you'll maintain strong working relationships with both internal and external stakeholders to deliver coordinated solutions. You will play a key role in reducing turnaround times, maximising the use of systems and ensuring our homes are ready to let within agreed timescales!

You’ll have a background in service delivery in a customer centric setting, and will have strong communication skills. Your strong interpersonal and leadership skills will be key in supporting your team and working with teams across the business. You’ll have previous administrative experience and will be organised and proactive, and able to prioritise workload well. Ideally, you’ll have previous experience as a planner (or similar) as it would be advantageous when leading the planning/coordination team. While previous experience within housing/social housing is not essential, it would be beneficial.

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!We’re currently looking for an Empty Homes Planning Team Leader to join our team in Portsmouth! We offer a flexible approach to working between home and our offices. This is a permanent, full-time position working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working within the Major Works team and other colleagues across the business. Want to know what else we can offer you?

Benefits:

• 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take‑home
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance