Employment Support Lead

We build homes for sale or rent across the country; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing association is seeking an Employment Support Lead to provide managed support to residents, helping them secure jobs or training. This role requires proven experience in employment support, strong relationship-building abilities, and excellent communication skills. The position allows for a blend of in-office and remote work, focusing on driving outcomes for individuals through tailored support and workshops. The organization values diversity and offers an excellent benefits package.

Benefits

Excellent pension plan

28 days annual leave

Bank holidays

Health Cash Plan

Life assurance

Employee Assistance Programme

Qualifications

• Proven experience in helping people into employment, apprenticeships or training.
• Target-driven mindset with the ability to problem-solve in a fast-paced environment.
• Strong relationship-building skills with employers, agencies, and training providers.
• Coaching and training experience, confident in delivering workshops and one-to-one support.
• Excellent communication and IT skills, including maintaining accurate casework records.

Responsibilities

• Manage a caseload of residents, offering tailored mentoring and support.
• Work to clear targets, collaborating with teams and partners.
• Develop strong relationships with employers and training providers.
• Run workshops on employability skills, CV writing, and interview techniques.
• Keep accurate records of progress, providing regular reports.

Skills

Relationship-building skills

Coaching and training experience

Excellent communication skills

Problem-solving skills

IT skills

Job description

Job Title

Employment Support Lead

Contract Type

FTC until 28 March 2026

Salary

Starting from £34,904 per annum, dependent on experience.

Reporting Office / Working Location

London Stratford, South London primary boroughs.

Position Details

Agile: 20‑40% in office, 3‑4 days working from home.

Closing Date: 19th September.

Interview Dates: To be confirmed either 2/3rd or 8/9th October 2025.

Benefits

• Excellent pension plan (up to 6% double contribution)
• 28 days annual leave rising to 31 days with length of service
• Bank holidays
• Westfield Health Cash Plan
• Non‑contributory life assurance up to 21 hours volunteering paid days lifestyle benefits
• Employee Assistance Programme and many more

Key Responsibilities

• Direct support – manage a caseload of residents, offering tailored mentoring, coaching and practical support to help them secure work, apprenticeships or training.
• Drive results – work to clear targets, collaborating with internal teams and external partners to achieve excellent outcomes.
• Partnership building – develop strong relationships with employers, training providers, Jobcentre Plus and support organisations to maximise opportunities.
• Programme delivery – run workshops and training sessions on employability skills, CV writing and interview techniques.
• Monitoring success – keep accurate records of progress and outcomes, providing regular reports and ensuring compliance with funding requirements.

Qualifications & Experience

• Proven experience in helping people into employment, apprenticeships or training.
• Target‑driven mindset with ability to problem‑solve in a fast‑paced environment.
• Strong relationship‑building skills with employers, agencies and training providers.
• Coaching and training experience, confident in delivering workshops and one‑to‑one support.
• Excellent communication and IT skills, including maintaining accurate casework records.

About L&Q

We’re one of the UK’s leading housing associations and developers. Founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Every one deserves a quality home that gives them the chance to live a better life.

Our portfolio serves 250,000 people across London, the South East and North West of England.

L&Q’s values emphasise a diverse and inclusive workforce. We are Stonewall Diversity Champion, Disability Confident, and signed Time to Change Employer Pledge.

EEO Statement

L&Q is an equal opportunity employer. We make hiring decisions based on experience, skills and merits.

Application Information

We look forward to reviewing your application. L&Q reserves the right not to accept statements exceeding 500 words.

Additional

• Key Skills: Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design And Estimation, Architecture.
• Employment Type: Full‑time
• Years of Experience: (not specified)
• Vacancy: 1