Employment Services Manager

Red 5 People; City Of London; Hybrid; GBP 50,000 - 59,000; Full time

Job summary

A leading charity organization is seeking a Service Manager to lead an employment support program linked to musculoskeletal health. This hybrid role involves managing service delivery, building partnerships with NHS teams, and using data to improve service outcomes. Applicants should have extensive experience in managing similar services, confident people-management skills, and the flexibility to travel across London. The salary ranges from £50,000 to £59,000 depending on experience.

Qualifications

• Must have experience in managing an employment support service.
• Strong confident people-management and coaching skills.
• Experience working with targets, KPIs, and quality standards.

Responsibilities

• Lead day-to-day service delivery and support Team Leaders.
• Build relationships with NHS teams and local providers.
• Use data to spot risks and improve service delivery.

Skills

Experience managing an employment support service

People-management and coaching skills

Working with targets, KPIs, and quality standards

Partnership-building skills

Organisational skills

Comfortable using data and IT

Flexibility to travel across West & North London

Job description

We’re recruiting on behalf of a fantastic charity for a Service Manager to lead an employment support programme linked to MSK (musculoskeletal) health.

This is a hybrid role (roughly 50/50 home and office), with the main office in Shepherds Bush and travel across West and North London.

What you’ll be doing:

You’ll take the lead on day-to-day service delivery — supporting Team Leaders, driving performance, and keeping everything running smoothly. A big part of the role is relationship‑building too: working with NHS teams, Primary Care Networks, local providers, and commissioners to keep the service well‑connected and effective. You’ll also use data to spot risks, improve delivery, and make sure the service consistently supports people with MSK conditions into work.

We’d love to hear from you if you have:

• Experience managing an employment support service (must‑have)
• Confident people‑management and coaching skills
• Experience working with targets, KPIs, and quality standards
• Strong partnership‑building skills, ideally across NHS or similar settings
• Good organisational skills and comfortable using data and IT
• Flexibility to travel across West & North London when needed

If you’re motivated by improving services, supporting teams, and building strong local partnerships, this role offers a great mix of autonomy, impact and purpose.

How to apply:

Please apply via this advert – we aim to respond to everyone. If you haven’t heard back within 72 hours, please complete the Send Us A Message form on the Contact Us page of the Red 5 People website.

For more details, call the office and ask for James.

Please note, salary scale is£50,000 – £59,000 depending on experience.