Employment Services Administrator

Leeds City Council; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A regional council in Leeds is looking for an enthusiastic individual to join its Employment Services. Responsibilities include processing information, managing workload, and supporting customer inquiries. The ideal candidate has strong communication and interpersonal skills. This role offers flexible and hybrid working arrangements with opportunities for professional development.

Benefits

Competitive salary

Annual leave entitlement

Pension fund membership

Flexible working arrangements

Career development opportunities

Qualifications

• Demonstrated experience in dealing with varying information.
• Experience working independently while managing time effectively.
• Ability to work with multiple teams and contribute to development.

Responsibilities

• Process information accurately onto systems.
• Support colleagues during busy times.
• Manage workload and prioritize tasks effectively.
• Handle customer enquiries via phone and email.
• Maintain payroll process knowledge and legal requirements.

Skills

Interpersonal skills

Communication skills

Computer skills

Customer service

Problem-solving

Job description

We have an exciting opportunity within the Business Support Centre's (BSC) Employment Services and we are looking for an enthusiastic and motivated person to join us withing one of our 4 teams listed below.

• Team 1 - Training administration, DBS administration, advertising administration & recruitment (pre‑employment check and payroll support)
• Team 2 - Employee changes to contract, Enquiry Team, payment of claims
• Team 3 - Employee matters, attendance management, family leave, self‑service team
• Team 4 - Technical team (organisational management, school conversions and pay awards, payroll support). Whilst the successful candidates will initially be placed in either team 1 or team 3, we may ask you to work flexibly to deal with changing priorities - depending on your experience and the needs of the service.

Your responsibilities will include:

• Processing information onto our systems with accuracy
• Working flexibly and as part of a team to support colleagues during busy times
• Managing your workload to identify the priorities and ensuring they are dealt with accordingly
• Dealing with customer enquiries
• Supporting customers on the use of our systems and forms
• Taking part in training on systems, processes, and legislation
• Identifying your own learning and development needs and discussing them with your line managers
• Making suggestion for ways to improve our service and to work more efficiently
• Working with high levels of accuracy for tasks such as checking documents and recording numerical and alphabetical information
• Identify problems and areas for improvement and offer solutions
• Supporting staff and develop new team members
• Use own initiative and judgement where appropriate, providing outcomes and solutions for customers from a range of options
• Maintain knowledge of payroll processes, legislation and policies
• Work on your own, manage your own workload and use your initiative to adhere to time scales and deadlines
• Ability to analyse and collate data and use it to produce reports
• Understanding of legal business, financial, audit, confidential and operational requirements of the service, and the impact on its day‑to‑day work
• Deal with and resolve payroll specific enquiries received by telephone and email
• Work flexibly and move within service areas – working at different locations depending on service demand
• Willing to abide by the Council's Equal Opportunities and Health and Safety Policies
• Willing to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development
• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council policies and procedures
• Carry out all duties having regard to an employee's responsibility under Health, Safety and Wellbeing
• Willingness to actively participate in appraisal, training and development activities to ensure up to date knowledge and skills
• Flexible and adaptable to change to assist other services as required commensurate to grade
• Be aware of and support difference and ensure equality for all working in an anti‑discriminatory manner, upholding, equality & diversity of Leeds City Council
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person

Working hours will be Monday to Friday. The council offers a range of flexible working opportunities such as part time, term time only and job share. We work in a hybrid way, both at home and in the office, and encourage people to establish the working pattern that suits both them and their team.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Essential Requirements

• Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate
• Candidates will only be shortlisted if they can demonstrate on the application form that they meet all the essential requirements.
• Well‑developed interpersonal and communication skills with a wide range of people including face‑to‑face, telephone and written communication skills. Including the processes for dealing with varied information with a range of audiences.
• Work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
• Knowledge of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.
• Knowledge of Contract procedure rules, Payroll processing, Recruitment and selection, Children's safeguarding.
• Experience of working on your own and using your initiative to adhere to timescales and deadlines.
• Experience and understanding of the importance of providing excellent customer services and experience of dealing positively with challenging situations.

Skills Required

• Strong computer skills and the ability to learn new systems quickly
• Be able to communicate in clear and plain English and be able to build relationships with customers
• Be an effective team member who can relate to colleagues at all levels
• Be able to use initiative to identify issues and suggest suitable solutions
• Be willing to learn further practical skills and development through training and assessments

Legally Required

• The role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
• If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying.

Benefits

• A competitive salary and annual leave entitlement plus statutory holidays
• Membership of the West Yorkshire Pension Fund with generous employer contributions
• Flexible and hybrid working arrangements subject to service requirements
• A clear career pathway and continuing professional development opportunities
• A range of staff benefits to help you boost your wellbeing and make your money go further

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.