Employment Law and HR Business Partner

NatWest Group; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services firm is seeking an Employment Law and HR Business Partner in the North West England region, covering Manchester, Liverpool, and Lancashire. This role involves overseeing service delivery to a diverse portfolio of clients, ensuring excellent customer interactions, and proactively identifying customer needs. The ideal candidate requires strong experience in employment law or HR, excellent communication skills, and a valid UK Driver's Licence. Frequent travel is required.

Qualifications

• Experience in providing advice for complex employment law matters.
• Ability to identify customer needs and recommend solutions.
• Flexibility to serve customers at their preferred times.

Responsibilities

• Oversee service delivery for a portfolio of clients through various channels.
• Manage client retention and renewal discussions effectively.
• Support new business development through networking and strategic relationship-building.

Skills

Strong customer focus

Professional qualifications in Employment Law or HR

Extensive experience in employment law, employment relations, or HR

Excellent time management skills

Strong communication and interpersonal skills

Job description

Overview

Join us as an Employment Law and HR Business Partner

• This is an excellent opportunity to deliver a relationship managed service across a diverse portfolio of valued business clients and industry sectors
• You’ll be building lasting relationships to grow the volume and value of your portfolio through consistently delivering high quality customer interactions and experiences
• As a key member of our team, you’ll be recognised for building trust and long term sustainable value for our customers and colleagues
• This role will be for the North West England; based in Manchester, Liverpool and Lancashire areas. Frequent travel will be required throughout the North West of England. A driver's licence will be necassary.

What you\'ll do

We’ll look to you to oversee the provision of excellent service to a portfolio of clients, either through face to face meetings or video, telephone and email channels. Through a proactive contact strategy, you’ll be working to really understand their needs and provide them with commercial and profitable advice.

Additionally, you’ll be:

• Delivering new business growth through referrals, networking and business generation activities
• Supporting new business prospect meetings, business networking and relationship building with your internal and external network and new customer lead referrals
• Work collaboratively with our Consultancy Delivery team to make sure that services are delivered in line with customer expectations and timescales
• Proactively managing client retention and renewal pricing conversations for your own portfolio and in support of others
• Maintaining a fully up to date contact strategy plan, focusing on developing new business income and achieving agreed income goals
• Supporting other clients as well as your own, and colleagues with complex technical issues

The skills you\'ll need

We’re looking for someone with a strong customer focus and professional qualifications in Employment Law or HR. You’ll have extensive experience in a role relating to employment law, employment relations or HR, and you’ll also have a background in dealing with the provision of advice for complex matters.

We’ll also be looking for you to have:

• Extensive experience of identifying customer needs, identifying risks and prioritising recommendations
• The ability to identify and lead business solutions, bespoke service offerings to customers and provide commercial price quotes
• Excellent time management skills and a flexible approach to serve customers at times that meet their needs
• Strong communication and interpersonal skills
• A valid UK Driver\'s Licence