Employment Law and HR Business Partner

NatWest Group; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in the United Kingdom is seeking an Employment Law and HR Business Partner to manage a diverse portfolio of business clients. The ideal candidate will have extensive experience in employment law or HR, demonstrating a strong customer focus. This role involves delivering excellent service, supporting new business growth through networking, and collaborating with internal teams. A valid UK Driver's Licence is required, and frequent travel in the North West of England is necessary.

Qualifications

• Extensive experience in a role relating to employment law, employment relations, or HR.
• Background in dealing with the provision of advice for complex matters.
• Experience identifying customer needs, risks, and recommendations.

Responsibilities

• Manage a diverse portfolio of business clients.
• Provide excellent service via various communication channels.
• Deliver new business growth through referrals and networking.
• Collaborate with the Consultancy Delivery team.
• Manage client retention and renewal pricing conversations.

Skills

Customer focus

Time management

Communication skills

Interpersonal skills

Ability to identify customer needs

Education

Professional qualifications in Employment Law or HR

Job description

Overview

Join us as an Employment Law and HR Business Partner

• This is an excellent opportunity to deliver a relationship managed service across a diverse portfolio of valued business clients and industry sectors
• You’ll be building lasting relationships to grow the volume and value of your portfolio through consistently delivering high quality customer interactions and experiences
• As a key member of our team, you’ll be recognised for building trust and long term sustainable value for our customers and colleagues
• This role will be for the North West England; based in Manchester, Liverpool and Lancashire areas. Frequent travel will be required throughout the North West of England. A driver's licence will be necassary.

What you\'ll do

We’ll look to you to oversee the provision of excellent service to a portfolio of clients, either through face to face meetings or video, telephone and email channels. Through a proactive contact strategy, you’ll be working to really understand their needs and provide them with commercial and profitable advice.

Additionally, you’ll be:

• Delivering new business growth through referrals, networking and business generation activities
• Supporting new business prospect meetings, business networking and relationship building with your internal and external network and new customer lead referrals
• Work collaboratively with our Consultancy Delivery team to make sure that services are delivered in line with customer expectations and timescales
• Proactively managing client retention and renewal pricing conversations for your own portfolio and in support of others
• Maintaining a fully up to date contact strategy plan, focusing on developing new business income and achieving agreed income goals
• Supporting other clients as well as your own, and colleagues with complex technical issues

The skills you\'ll need

We’re looking for someone with a strong customer focus and professional qualifications in Employment Law or HR. You’ll have extensive experience in a role relating to employment law, employment relations or HR, and you’ll also have a background in dealing with the provision of advice for complex matters.

We’ll also be looking for you to have:

• Extensive experience of identifying customer needs, identifying risks and prioritising recommendations
• The ability to identify and lead business solutions, bespoke service offerings to customers and provide commercial price quotes
• Excellent time management skills and a flexible approach to serve customers at times that meet their needs
• Strong communication and interpersonal skills
• A valid UK Driver\'s Licence