Employment Law Advice Helpdesk Team Leader – Trade Union -(M&F) UK873629

Morgan Philips Group; England; On-site; GBP 55,000; Full time

Job summary

An employment law consulting firm in the United Kingdom is seeking an Employment Law Advice Helpdesk Team Leader. You will supervise a team, ensure high-quality service for union members, and develop new services. The role requires strong employment law knowledge and leadership skills, along with experience in customer service environments. This permanent position offers a basic salary of £55,000 and opportunities for professional growth.

Qualifications

• Strong knowledge of employment law required.
• Proven leadership experience is essential.
• Ability to motivate and develop a team is necessary.
• Experience in customer service environments preferred.
• Background in regulated environments is a plus.
• Experience with SLA's and KPI's monitoring required.
• Capability to handle complaints and complex queries.
• Experience in providing customer advice is needed.
• Familiarity with Contact Centre technology is beneficial.

Responsibilities

• Deliver excellent service to union members as Team Leader.
• Supervise, mentor, and develop a team of Helpdesk Advisors.
• Ensure high-quality advice and support for members.
• Help improve the union’s overall member service.
• Involved in developing new services within the contact centre.

Skills

Strong knowledge of employment law

Proven track record of leading a team

Ability to lead, motivate and develop team members

Experience of working in a customer or member service environment

Experience of working in a regulated / legislative environment

Experience of monitoring and reporting against SLA’s and KPI’s

Familiarity in dealing with complaints / complex queries

Experience of providing advice and support to customers

Experience in implementing or managing Contact Centre technology and processes

Job description

EMPLOYMENT LAW ADVICE HELPDESK TEAM LEADER – TRADE UNION

LONDON

£55,000 BASIC SALARY

PERMANENT ROLE

The Role

Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for an Employment Law Advice Helpdesk Team Leader.

As a Team Leader within our client’s Member Contact Centre you'll use your positive attitude, your supervisory experience, and your employment law knowledge to deliver an excellent service to union members.

In this role you’ll have the chance to be involved in developing new services and to supervise, mentor and develop a team of Employment Law Helpdesk Advisors. We’ll look to you to ensure the Member Contact Centre is providing high quality advice and support to members and to help improve the union’s overall member service.

This is an exciting career opportunity with customer service at its heart and offers plenty of room for professional growth and development.

About You

• Strong knowledge of employment law
• Proven track record of leading a team
• Ability to lead, motivate and develop team members
• Experience of working in a customer or member service environment
• Experience of working in a regulated / legislative environment
• Experience of monitoring and reporting against SLA’s and KPI’s
• Familiarity in dealing with complaints / complex queries
• Experience of providing advice and support to customers
• Experience in implementing or managing Contact Centre technology and processes