Employment Coach

Coventry City Council; Coventry; On-site; GBP 24,000 - 32,000; Full time

Job summary

Coventry City Council is seeking an Employment Coach for the Skills, Employment & Libraries service, based in Coventry. This fixed-term role until 31 March 2027 offers a high-quality, personalised service to residents to help them progress into employment or education.

You will work with a range of partners to develop suitable routes and support plans. The role requires excellent communication and relationship-building skills, the ability to work with diverse customers, and a passion for helping

Qualifications

• Excellent communication, relationship-building and listening skills.
• Comfortable engaging with people from diverse backgrounds.
• Ability to support customers through their journey into education or employment.

Responsibilities

• Deliver a high-quality, personalized service to residents to help them move into employment.
• Liaise with the Employment team to create and maintain employment routes for customers.
• Maintain accurate records, prepare claims documents and support contractual reporting.
• Complete action plans and customer registrations following guidelines and contract requirements.
• Access partners and support agencies to overcome barriers to employment.

Skills

Communication

Relationship building

Active listening

Diversity and inclusion

Job description

Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.
  

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The Skills, Employment & Adult Education Service is part of Coventry City Council. We work with a range of delivery partners to provide a wide portfolio of top-quality support to Coventry residents of all ages who are looking for work. We work with partners across the city and our Employer Hub actively works with local employers to generate opportunities for local people.
We are a friendly and welcoming multicultural and diverse team based in the Job Shop situated in Coventry City Centre. We are here to support all Coventry’s diverse residents, each with differing needs and tailor their support to help them search for employment, training, apprenticeships and work placements. People can explore a wide range of local vacancies that are updated daily and access training opportunities.
We also provide ground-breaking specialist support for local residents who face multiple and sometimes complex barriers that make it hard for them to find a job. The Job Shop and our exciting range of specialist employment support programmes are among the very best support available in the UK
What is the job role? This position is offered on a fixed-term basis until 31st March 2027, aligned with a Government-backed programme, with potential for future extension subject to continued funding and programme priorities. This is an exciting opportunity to join the Skills, Employment and Libraries service and be part of our Job Shop delivery.As an Employment Coach, you will deliver a first-class service to provide residents a high-quality and personalised service to ensure they receive full support, enabling them to move closer to and into good quality employment. You will have passion to help others by effective employment coaching and supporting people into work.The role involves:

• Working with customers on a 1:1 basis to support each individual into employment or further education.
• Successfully liaise with our Employment team to maintain and create employment routes for customers.
• Maintaining accurate records to meet contractual requirements, preparing claim documents, checking evidence and supporting management to ensure targets are monitored and achieved.
• You will carry out focused assessments and create a clear plan of action which will enable the individual to move closer to and into education/training or good quality and sustainable employment.
• Completing Action Plans and customer Registrations following guidelines and set procedure as per contractual compliance requirements.
• Accessing suitable resources, partners and support agencies, as individuals can face barriers in reaching their career aspirations or employment

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.Who are we looking for?You will need to be excellent at developing positive working relationships, an effective communicator, able to work with a wide range of people from different backgrounds including, disability and mental health and crucially have the skills and ability to listen, understand and identify how you can support each customer in a positive manner.The following are a must:

• Able and prepared to work across the wider Hub and Spoke sites in Coventry and have means of transport to commute as and when required on any given day.
• Be able to demonstrate previous experience or a willingness to work with all customers including vulnerable young adults or adults with disabilities.
• Have an understanding of how to work with adults who have learning difficulties and an enthusiasm for supporting customers through their journey into further education or employment.
• Have an understanding of how to successfully liaise with key partners to ensure all customers have the opportunity of employment.
• Have experience of or the ability to work within a customer facing role.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.
We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!
Interview date(s): TBC
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council
Attached documents

• Coventry City Council Application Process.pdf
• Job Description & Person Specification - Employment Coach.pdf