Employment Coach

Coventry City Council; Coventry; On-site; GBP 26,000 - 34,000; Full time

Job summary

Coventry City Council seeks an Employment Coach to deliver a high-quality, personalised service helping residents move towards good quality employment. You will work one-to-one, liaising with the Employment team to create and maintain employment routes and support people through their journey into work.

You will record accurately to meet contract requirements and help monitor targets, while conducting focused assessments and building action plans for education, training or sustainable

Qualifications

• Able to work across the wider Hub and Spoke sites in Coventry with transport.
• Experience with customers including vulnerable young people or adults with disabilities.
• Understanding of working with adults who have learning difficulties and supporting education/work journeys.
• Ability to liaise with partners to ensure employment opportunities.
• Experience in customer-facing roles.

Responsibilities

• Deliver a high-quality, personalised service to help residents move into good quality employment.
• Liaise with the Employment team to create and maintain employment routes for customers.
• Maintain accurate records to meet contractual requirements and support management to monitor targets.
• Carry out focused assessments and create action plans for education/training or employment.
• Complete registrations and follow contractual compliance requirements.

Skills

Relationship building

Communication

Diversity & inclusion

Disability awareness

Job description

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Skills, Employment & Adult Education Service is part of Coventry City Council. We work with a range of delivery partners to provide a wide portfolio oftop-qualitysupport to Coventry residentsof all ages who are looking for work. We work with partners across the city and our Employer Hub actively works with local employers to generate opportunities for local people.

We are a friendly and welcoming multicultural and diverse team based in the Job Shop situated in Coventry City Centre.We are here to support all Coventry’s diverse residents, each with differing needs and tailor their support to help them search for employment, training, apprenticeships and work placements. People can explore a wide range of local vacancies that are updated daily and access training opportunities.

We also provideground-breakingspecialist support forlocal residentswho face multiple and sometimes complex barriers that make it hard for them to find a job. The Job Shop and our exciting range of specialist employment support programmes are among the very best support available in the UK

What is the job role?

This position is offered on a fixed-term basis until 31st March 2027, aligned with a Government-backed programme, with potential for future extension subject to continued funding and programme priorities. This is an exciting opportunity to join the Skills, Employment and Libraries service and be part of our Job Shop delivery.

As an Employment Coach, you will deliver a first-class service to provide residents a high-quality and personalised service to ensure they receive full support, enabling them to move closer to and into good quality employment. You will have passion to help others by effective employment coaching and supporting people into work.

The role involves:

• Working with customers on a 1:1 basis to support each individual into employment or further education.
• Successfully liaise with our Employment team to maintain and create employment routes for customers.
• Maintaining accurate records to meet contractual requirements, preparing claim documents, checking evidence and supporting management to ensure targets are monitored and achieved.
• You will carry out focused assessments and create a clear plan of action which will enable the individual to move closer to and into education/training or good quality and sustainable employment.
• Completing Action Plans and customer Registrations following guidelines and set procedure as per contractual compliance requirements.
• Accessing suitable resources, partners and support agencies, as individuals can face barriers in reaching their career aspirations or employment

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

You will need to be excellent at developing positive working relationships, an effective communicator, able to work with a wide range of people from different backgrounds including, disability and mental health and crucially have the skills and ability to listen, understand and identify how you can support each customer in a positive manner.

The following are a must:

• Able and prepared to work across the wider Hub and Spoke sites in Coventry and have means of transport to commute as and when required on any given day.
• Be able to demonstrate previous experience or a willingness to work with all customers including vulnerable young adults or adults with disabilities.
• Have an understanding of how to work with adults who have learning difficulties and an enthusiasm for supporting customers through their journey into further education or employment.
• Have an understanding of how to successfully liaise with key partners to ensure all customers have the opportunity of employment.
• Have experience of or the ability to work within a customer facing role.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Interview date(s): TBC

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

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