Employment Advisor

The Growth Company; Rotherham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading employment services organization based in Rotherham seeks an Employment Advisor to provide guidance and training for unemployed individuals. You will coordinate activities, perform assessments, and work closely with various agencies to support customers on their journey towards employment. The ideal candidate will have sales and customer service experience, knowledge of the welfare-to-work sector, and excellent communication skills. This role is essential in helping individuals navigate their options and secure jobs in the local area.

Qualifications

• Proven track record of working with vulnerable customer groups.
• Strong understanding of the local labour market and recruitment methods.
• Excellent rapport-building skills and professional demeanor.

Responsibilities

• Coordinate and deliver advice and training to support unemployed individuals.
• Operate referral procedures with various agencies.
• Deliver one-on-one and group activities for customer support.

Skills

Sales experience

Customer service skills

Welfare-to-work sector experience

Ability to meet KPIs

Networking skills

Tools

Management information systems

Spreadsheets

Email management

Job description

Overview

The Growth Company’s (GC) Employment team is excited to announce a new opportunity for an Employment Advisor. In this role, you will provide guidance and training services to support unemployed individuals on their journey towards employment, training, and education. As part of the Restart Scheme, you will contribute to a government initiative offering personalised support for up to 12 months, helping people secure jobs in their local area and overcome employment barriers.

Responsibilities

• Coordinate and deliver advice, guidance, and training interventions for unemployed individuals.
• Operate referral and liaison procedures with agencies (e.g., JCP, local referral partners, colleges, employers, training providers, and recruitment agencies) to support individuals in achieving skills and progressing to employment, training, and education.
• Establish and deliver both one-on-one and group activities, including initial assessments, inductions, job search sessions, and follow-up appointments.
• Identify and address individual learning needs through personalised interventions.
• Refer customers to internal and external agencies to facilitate their progress.
• Plan training and other interventions tailored to each customer’s needs.
• Assist customers in deciding on options to meet their needs and provide ongoing support.
• Report any concerns related to the safeguarding of individuals.

About You

• Proven track record of working with vulnerable customer groups.
• Demonstrated ability to meet targets with a strong understanding of the local labour market, recruitment methods, and growth industries.
• In-depth knowledge of welfare-to-work programmes and the customer base.
• Familiarity with guidance and national standards.
• Excellent rapport-building skills, professional demeanour, and good communication skills.

Skills Required

• Extensive experience in sales, customer service, and the welfare-to-work sector.
• Proven ability to thrive under pressure in high-performance environments.
• Skilled in customer-facing roles across various sectors, including Customer Services, Hospitality, Social Care, Sales, and Retail.
• Well-developed IT skills, including management information (MI) systems, spreadsheets, diary management, email, and data security.
• Consistently meet key performance indicators (KPIs) and challenging targets.
• Strong ability to network and effectively promote the organisation.