Employment Adviser (Wiltshire)

Seetec Group Ltd.; Kingswood; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading employment services organization in the UK is seeking an Employment Adviser to support individuals seeking to overcome barriers to employment. This rewarding position involves managing a caseload and guiding participants towards achieving their job goals. The ideal candidate should possess excellent customer service skills and a strong drive to empower others. A competitive salary range of £26,500 to £29,545 per annum along with excellent benefits is offered.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

2 Volunteer Days

Pension – 5% Employee & 5% Employer

Healthcare Cash Plan

Annual Pay Review

Refer a Friend Scheme

Access to BenefitHub

Qualifications

• Good knowledge of the local labour market in specified geographical locations.
• Experience delivering services to meet quality standards.
• Basic knowledge of self-employment.

Responsibilities

• Guide participants to achieve realistic job goals.
• Manage a caseload, acting as a mentor.
• Facilitate customer assessments to understand ambitions.

Skills

Excellent customer service skills

Knowledge of local labour market

Experience in a target-driven environment

Fully IT literate

Tools

Microsoft Office

Job description

Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future? Are you looking for an opportunity to make a difference to people’s lives? If so, then this might be the position for you.

We’re currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals.

You’ll manage a caseload of participants, guiding their journey to employment, acting as their coach and mentor, and being the principal highly trusted contact to build strong positive relationships, to guide, motivate, challenge, encourage and help customers obtain sustainable employment.

Our ideal candidate will have excellent customer service skills, be target‑driven as well as a motivational adviser. You’ll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure without day‑to‑day supervision. However, we aren’t always looking for someone who ticks every single box; we’re looking for someone who can provide a first‑class customer service, driven by our overarching aim to empower lives and improve communities.

This is a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future and will also allow us to become better with your unique experiences.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee & 5% Employer
• Healthcare Cash Plan, incl. 3 × salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle‑to‑work scheme and additional voluntary benefits

There’s also the opportunity to progress your career within the SeetecGroup.

Interested? There’s an easy to apply route below to upload your CV!

If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: We have vacancies in Chippenham, Devizes, Salisbury, Trowbridge. Access to a car is essential.

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm.

Closing Date: 29 December 2025.

Key Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Achieve the Customer Service Standards required for the programme.
• Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
• Where required, provide appropriate advice and guidance on the basics of self‑employment and signpost customers to internal self‑employment specialists who can further support customers.
• Co‑produce personalised, tailored Action Plans featuring SMART targets to enable positive and timely progression.
• Provide tailored support in all aspects of job‑search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training and guidance to customers to help them master digital technologies, enabling them to engage in guided self‑service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market to source suitable job opportunities.
• Undertake direct marketing to employers using digital media (e.g., e‑mail, LinkedIn, Facebook, Twitter etc.).
• Market specific customers to employers.
• Identify the specific recruitment needs of employers and undertake tailored pre‑screens and group assessments.
• Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers.
• Maintain hard copy and system‑held customer records to the required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc., and apply that knowledge where appropriate during caseload management.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• Act as an employee owner, always considering the best interests of the company, shareholders and other colleagues.
• Ensure best practice is identified, adhered to, and championed.
• Be prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays.
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
• Handle personal data in accordance with the organisation’s data protection policy.
• Actively participate in, and promote Prevent and the safeguarding of children, young people, and vulnerable adults.
• Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety, and IT.
• Undertake any other duties, as required, appropriate to the post.

Skills and Experience

• A good working knowledge of the local labour market in the specified geographical locations.
• Basic knowledge of self‑employment.
• Fully IT literate in using a range of Microsoft Office programmes.
• Experience of working in a target‑driven environment.
• Experience of delivering services to meet contractual and quality standards.
• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in the provision of information, advice & guidance.
• Full driving licence.

Additional Information

SEETEC is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work.

We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of “Ex‑Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.