Employment Adviser

Fedcap Group; Skelmersdale; On-site; GBP 27,000 - 30,000; Full time

Job summary

A not-for-profit organization in Skelmersdale is seeking a dedicated individual to support long-term unemployed individuals in overcoming barriers and finding sustainable work. The role involves managing a caseload, providing job-search assistance, and collaborating with external services. Candidates should have a background in target-driven roles and strong organisational skills. The position offers a competitive salary and benefits, including annual leave and wellbeing support.

Benefits

33 days annual leave

£500 annual benefits scheme

Cycle to Work scheme

Pension scheme with employer match

Free life assurance

Health & wellbeing support

Qualifications

• Experience in target-driven roles or work delivering services to contractual standards.
• Ability to empower individuals from diverse backgrounds, including vulnerable populations.
• Strong organisational and time-management skills to meet deadlines.

Responsibilities

• Manage a caseload of customers and provide job-search support.
• Build confidence and develop skills in individuals.
• Collaborate with external services to address complex challenges.

Skills

Emotional intelligence

Organisational skills

Resilience

Customer rapport building

Time management

Job description

Are you passionate about helping people thrive through work? Join Fedcap, a mission and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you’ll deliver tailored, one-to-one support to help long‑term unemployed individuals overcome barriers and find sustainable work.

Salary: £27,642 rising to £29,407, after 9‑month probation

Location: Onsite in Skelmersdale (WN8 6NN)

Hours: Mon‑Fri 9am‑5pm

Change Lives Every Day with Fedcap UK

We’re looking for a people‑focused, target‑driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you'll wear many hats, supporting, encouraging, signposting, advising, coaching, and inspiring individuals while building trust and challenging mindsets.

What You’ll Do

• Work towards clear targets and KPIs (including quality & compliance SLAs) – with plenty of support along the way
• Manage a caseload of customers, with face‑to‑face appointments throughout the day, creating SMART action plans and providing job‑searching support
• Help build confidence, develop skills and change mindsets
• Collaborate with external services to tackle complex challenges and help overcome barriers

What You’ll Bring

• A background in target‑driven roles and/or experience delivering services to meet contractual and quality standards
• Ability to build rapport, understand, and empower individuals from diverse backgrounds, including those who are vulnerable with complex needs
• Experience of working in customer‑facing roles in a fast‑paced environment
• Strong organisational and time‑management skills, with the ability to meet deadlines and maintain accurate customer records
• Resilience and a growth mindset, and a real passion for making a difference

Here’s what makes Fedcap a rewarding career…

At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work‑life balance:

• 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days
• £500 annual benefits scheme to spend at over 900 retailers
• Cycle to Work scheme open all year round
• Pension scheme with up to 5% employer match
• Free life assurance worth 4x your salary
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
• Digital gym, mindfulness resources, virtual GP and more

Join us and be part of something bigger. At Fedcap, work changes lives.

Equity, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to its duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

About Us

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like‑minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/

• Locations: The Approach, Skelmersdale, WN8 6NN, GB