Employment Adviser

Seetec; Exeter; On-site; GBP 26,000 - 30,000; Full time

Job summary

A community-focused organization in the UK is seeking an Employment Adviser to support participants in overcoming barriers to employment and achieving job goals. The ideal candidate will have excellent customer service skills and strong motivation to help others. The role involves managing a caseload, providing guidance for job searches, and building relationships with stakeholders. This rewarding position offers a competitive salary range of £26,500 to £29,545 per annum along with various employee benefits including generous annual leave and career progression opportunities.

Benefits

25 days annual leave + Bank Holidays

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual Pay Review

Refer a Friend Scheme

Access to BenefitHub for discounts and benefits

Qualifications

• Good working knowledge of local labour market.
• Experience in a target-driven environment is essential.
• Basic knowledge of self-employment.

Responsibilities

• Manage a caseload of participants and guide them towards employment.
• Provide tailored job-search and interview preparation support.
• Develop relationships with key stakeholders for job opportunities.

Skills

Customer service skills

Problem-solving

Motivational skills

IT literacy

Ability to work under pressure

Tools

Microsoft Office

Job description

Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future? Are you looking for an opportunity to make a difference to people’s lives? If so, then this might be the position for you.

We’re currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals.

You’ll manage a caseload of participants, managing their journey to employment, be their coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.

Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser. You’ll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision. However, we aren’t always looking for someone who ticks every single box. We’re looking for someone who can provide a first class customer service, driven by our overarching aim to empower lives and improve communities.

This is a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future and will also allow us to become better with your unique experiences.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits:

Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There’s also the opportunity to progress your career within the Seetec Group.

Interested? There’s an easy to apply route below to upload your CV!

If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Key Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
• Where required, provide appropriate advice and guidance on the basics of selfemployment and signpost customers to internal self-employment specialist that can further support customers in respect to self-employment.
• Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market.
• Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc.
• Identify the specific recruitment needs of employers and undertake tailored prescreens and group assessments.
• Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers.
• Develop an understanding of specialist signposting services in the local area/region, Knowledge to be applied where appropriate during caseload management.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• To undertake any other duties, as required, appropriate to the post.

Skills and Experience

Essential

• A good working knowledge of the local labour market in the specified geographical locations
• Basic knowledge of self-employment
• Fully IT literate in using a range of Microsoft Office programmes
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards

Desirable

• Knowledge of theability industry
• Knowledge of the recruitment industry
• Experience of working with people in the provision of ‘information, advice & guidance’
• Full driving licence

Location: Weston-Super-Mare

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 2023